Hi @Ashish_Gupta2,
Thank you for your time on the call. As discussed, I will be reaching out to you via DM to gather further information.
Hi @Ashish_Gupta2,
We attempted to reach you via call, but unfortunately, we couldn’t connect. After reviewing, we’re pleased to confirm that your FD has been successfully created, and your order for the Niyo SBM Secured Credit Card has been placed.
We hope this resolves your issue. If you need any further assistance, feel free to reach out!
I am unable to upload the file due to size is more than 8 MB
I will ping on DM; can you please try there.
Hi Nitin ,
Issue is resolved !
Thanks
2 Likes
Hi @Ashish_Gupta2,
Thank you for confirming! We’re glad to hear the issue is resolved. If you need any further assistance, don’t hesitate to reach out. We’re always here to help!
1 Like
Hi Preeti
I have already shared the recording over the email pls do check.
My issue is not yet resolved and I am keen to close my FD and transfer my money to savings account.
This is taking a long long time. Not satisfied.
Best
Vinay
Thank you so much for sharing the screen recording with us! 
Please rest assured, your funds are completely safe and secure. 
We’re actively escalating your concern from our end and will follow up proactively. 
Once we have any updates from the team, we’ll notify you right away. 
We truly appreciate your patience and understanding in the meantime.
Hi Samala, thank you for hopping on the call and confirming that you’ve received the FD funds in your savings account! 
We’re truly sorry for any delays or inconvenience during the process, and we really appreciate your continued trust and support.
If you need any further assistance, don’t hesitate to reach out. You can always count on us! 
Take care!
Hi,
Yes Issue is resolved now. However it took a week of time to resolve issue and my money is blocked.
Thanks for the resolution.
2 Likes
Hi Saikiran,
Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience you’re experiencing. It seems there’s a temporary issue with the onboarding process. Please try again after a few hours, and ensure your app is updated to the latest version.
If the issue persists, here’s what you can do:
- For Android users: Try clearing the app’s cache and storage.
- For iPhone users: Uninstall and reinstall the app.
Once you’ve completed these steps, please try again. If the issue persists, please reach out to us, and we’ll be happy to assist further. We truly appreciate your patience!
I followed all the steps mentioned above… but the issue still persists
We’re really sorry to hear that the issue still persists 
. Could you please share a screen recording following the steps mentioned above? This will help us escalate the matter and ensure a speedy resolution. 
No worries—your concern is our priority, and we’re here to assist you every step of the way! 
Here is the screen recording…… it’s the latest version of the app.
(Video attached)
(Attachment ScreenRecording_12-30-2024 09-57-54_1.mp4 is missing)
I have mailed the screen recording video.(I am unable to upload it here due to size limitations)
It would be great if you could share with us the ticket number to have this followed up and assist you further.
Ticket number- 2670061
We deeply regret to inform you that your SBM account registration could not be completed due to a process issue on the bank’s end. 
We’re truly sorry for any inconvenience this may have caused.
But don’t worry! As a way forward, we recommend exploring our Niyo Global DCB Debit Card, which offers similar features and benefits to the Niyo Global SBM Credit Card, including Zero Forex Markup 
.
You can resume your onboarding here: Niyo Global DCB
If you have any questions or need further assistance, feel free to write back on the same ticket. We’re here to help and always happy to serve you!
