FD Withdrawal Amount not credited in my account even after 10 days

Support & Troubleshooting
1

I request to close my FD against my Credit card on 25 Nov. Today around more than 10 days completed but still they have only one answer “please wait”. before 7 days they said that it will take 5-7 days please wait and after 7 days they said we created a ticket please wait. worst service every Please stay away from niyo guys.

1 Like
2

Hi Kaushik,

I sincerely apologize for any inconvenience caused.

To address this promptly, I’ll delve into the matter deeply. Could you please share the reference number you received? This will help me expedite the process and get back to you with a solution at the earliest.

Thank you for your understanding.

3

Please check ticket number #1931477 and #1929843
Name : Mansukhbhai and Madhuben

4

Hi Kaushik,

Thank you for providing the reference ticket. I’ve coordinated with our experts, and they’ll be reaching out to you shortly to assist and resolve your concern.

Appreciate your patience.

5

I already communicated with them. they only have one answer: I’ve escalated this issue please allow me some time. they have taken 13 days still they want some time. can’t belive it.

6

Hi Kaushik,

I completely understand your frustration, and I sincerely apologize for the extended delay you’ve experienced. I can imagine how concerning this must be for you.

I want to assure you that your concern is a top priority for us. The team has indeed escalated the issue, and while we anticipated a quicker resolution, sometimes these matters can be more complex than expected.

Please rest assured that we are doing everything in our power to expedite the process. I completely understand your pain, and I want to thank you for your patience.

I will personally follow up on this matter and ensure that you receive an update at the earliest. Your understanding means a lot to us, and we are committed to resolving this issue to your satisfaction.

If there’s anything specific you would like to convey or discuss, please feel free to share. Your feedback is crucial, and we want to make sure you feel supported throughout this process.

Thank you for your understanding.

7

I know this is I’m expecting from your side please we are working on this. you all are the same. That worst service ever seen.

8

I’m facing same issue with extra days. they are using over money. totally fraud don’t use niyo global app.

9

Hi Kaushik,

We sincerely apologize for the delay in responding to your query. Your patience is highly appreciated.

After thorough investigation, we are pleased to inform you that the issue has been successfully resolved. We understand the importance of a swift resolution, and we regret any inconvenience this delay may have caused.

Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.

Thanks