When I try to pay using my card at POS machines in International Stores. 1st time machine shows card declined but second time machine shows payment is successful. It is not happeing at a particular store but different stores. When I try to reach you it is advised to wait for T+31 Days but I have refund due for the same issue from 4th May 2023 and today its January 31st 2024 still the money is not refunded back to my account even after complaining.
Hi Taksh,
I sincerely apologize for the inconvenience you’ve faced.
To ensure we address your concern promptly, kindly send an email outlining the details of the issue to globle@goniyo.com. Our dedicated team will promptly pick up your case and provide you with updates accordingly.
Thank you for your patience, and we appreciate the opportunity to assist you.
