Extremely bad service by NIYO DCB

I have made RTGS payment more than 12hrs back
It’s not reflecting on my account and NIYO customer care doesn’t even care to respond to it.
My money is stuck with the bank and there is no transparency

Hello @Raman_Sangar! We understand you are concerned about RTGS Payment made from HDFC Bank. Please be absolutely assured that your funds are absolutely safe. We’d also like to keep you informed that this has been escalated to the Bank as a priority. Rest assured, we’ll get back to you with an update as soon as possible.-WB

Hello @Raman_Sangar! As per the update we recieved, the funds have been credited to your account. We request you to please check and confirm if the issue is resolved. -WB