Booking id : 68ae8e8de4ead9141b5be206
I had applied for an e-visa through the Niyo app but was unable to upload documents, so I had to cancel the process. The cancellation has been confirmed, but I haven’t received any notification regarding a refund. Could you please initiate the refund process and update the status on the app?
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Not to worry, please allow us some time to get this checked and assist you further.
Hi @Abhishek_Bhardwaj1, thank you for your valuable time on the call.
As discussed, your refund has already been initiated and should be credited to your account within 4–5 working days. We truly appreciate your patience and cooperation.
I got the refund. Thank you for all the support.
Thank you for confirming, and we’re happy we could support you through this. Wishing you seamless experiences ahead with Niyo—have a wonderful trip!
It’s wonderful to see the Niyo staff respond so promptly! It’s good when problems like this are handled amicably.
Hey @EcoTraveller21
That’s wonderful to hear! 
We truly believe in resolving concerns with care and transparency, and it’s great to know you felt that in your experience. Thank you for your kind words and encouragement — it keeps us motivated to keep doing better every day! 
