Delay in card Delivery

The delivery of the card has been such a pain. I was supposed to receive card on 5th july and its 7 days delayed. In the live chat all they do send an automated mail. Sad for the people who plan to take these cheap cards for their travel

Hey @Ashish_Kheskani ! Welcome to the Niyo community :blush:

We tried reaching you on your registered number but the call went unanswered. Please be informed that we have escalated this issue to our delivery team. Rest assured, we’ll get back to you with an update as soon as possible.- WB

Hey @Ashish_Kheskani! We believe that your Niyo SBM debit card has been delivered to you. For any further help, you may reach out to our Live Chat Support through the Niyo SBM app and we are happy to assist you. We once again thank you for your patience and for allowing us to serve you.


Hello, I though the huge delivery delay was unusual but after looking at the messages here and partnering with delhivery I’m not suprised anymore. Here’s my Niyo card timeline:
Ordered : 5th September
Reached Hyderabad : 9th September
Been lying in Delhivery Hyderabad Office : 19th September.
The delivery date gets moved from today to tomorrow and the next day.

The Niyo not so live chat response and the social handle response:
3 keywords

  1. Flagged
  2. Escalated
  3. Rest assured

3 tickets raised to no help.
I’ve transferred back the amount and requested for an account closure and not sure how long that’ll take.

Hey @Wasay_M! Welcome to Niyo Community!

We deeply regret the delay. Kindly request you to inbox us the registered mobile number of the account holder and we’ll have this checked and try to help you with an update at the earliest.


Hello , I am that unfortunate person if you haven’t understood already cause I didn’t write it in third person perspective. How do I share the number in inbox?


Here’s the tracking number 12424111713843

Let’s see that if it gets delivered before 2023

Hey @Wasay_M! I have sent you a direct message, please reply there and I’ll take this forward.


So would this take another 2-3 business days for you to check and reply? Niyo Global has zero co-ordination with your delivery partner, no realistic dates how clueless are you guys?

Thanks for sharing the details. We have escalated your case to our team on a priority basis. Kindly allow us some more time and we will try to help you with it.


Any updates on the whereabouts of the card?

Hey @Wasay_M! Our delivery team has tried to deliver the card today. It looks like they couldn’t deliver it today. We are constantly following up with them to help you with it.

It’s said that tried to deliver but i didn’t get any call or a missed from delhivery. I’m okay to add my call log screenshot

Allow us some time to have this checked.