Debit card went to wrong address than the one udoated on bank records

[Ranjith_Kallazhi (Menu)]

Dear Niyo Community,

This is regarding the subject matter.

I got a call today from a Bluedart courier asking to collect a welcome kit and debit card from a different address than one I updated in your bank records. I was very confused how that can happen, now they havee updated in AWB as "consigne shifted from address " . I got call from bludart agent from a very far location than one I updated on my bank records .

Can someone help or suggest to resend my welcome Kit and debit card to as per the address updated in bank records.

Account Number :- 100016219860
Name :Ranjith Kallazhi

[Bansari]

Hi @Ranjith_Kallazhi

Firstly welcome to the Niyo Community!

This shouldn’t have happened The issue has been highlighted with the team. Rest assured, it will be resolved on priority.
We shall keep you updated.

Cheers!
Bansari

[Ranjith_Kallazhi (Menu)]

Thank you for your quick response. Kindly ask your concerned team to contact me , if they need any more details regarding my request.

[Bansari]

Surely @Ranjith_Kallazhi

Cheers!
Bansari

[Ranjith_Kallazhi (Menu)]

Dear @Bansari
Have you got any update? I tried to email the customer service as well but emails are bouncing from that ID… Please refer to the attachment

[Bansari]

Hi @Ranjith_Kallazhi ,

While we are following up regarding this with the concern team, herewith providing you with email address of Equitas Small Finance Bank; customerservice@equitas.com

Cheers!
Bansari

[Ranjith_Kallazhi (Menu)]

Hi @Bansari, sorry to inform you that email address given by you doesn’t exit, have you read my previous reply with the attachment?
Attaching again for your reference

[Bansari]

Dear @Ranjith_Kallazhi ,

Equitas Small Finance Bank has an IVR number as an alternative : 1800 103 1222
You can get in touch with them on working days between 9 AM to 6 PM.

Cheers!
Bansari

[Bansari]

@Ranjith_Kallazhi
Good to know that you have been assisted.
Cheers!
Bansari