Dear Neo Global,
Today I went to the hotel to checkin little advance
Early check-in is denied by the hotelier person
(Mr.Minnu Manager mobile: 8********2)
He asked me to pay full .
Because it’s a night time and travelling with my family,
Eventhiugh contacted Neo global for help.
They also expressed their helpless ness for early checkinn telling that it’s manager decession.
In such situation paid full amount (Rs.1500) through my HDFC Credit card TO THE HOTELIER.
After 11pm I asked hotelier to checkin me and requested for refund.
Even for this they not accepted.
Again approached bro global
They also expressed no refund.
Now I don’t have any other option except approaching National consumer court for justification
This is for your information
Thanking you for your excellent service for my first booking
Maanthini Ramu
Hey @RAMU_MAANTHINI,
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
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And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Thank you very much and awaiting for a positive help towards my problem
Thank you for your time over the call, @RAMU_MAANTHINI. As discussed, we have forwarded the issue to the concerned team for investigation. We will continue to follow up with the team and ensure that you are kept informed of any further updates.
We truly appreciate your understanding and patience in the meantime.
Hey @RAMU_MAANTHINI,
We have reviewed your booking (Order ID: 260427555110) for Hotel Southern Suites, Nellore. As per the details, the reservation was confirmed for 28-Apr-2026 to 29-Apr-2026 under a non-refundable policy.
We would like to inform you that the booking was made for a different date than intended, as you had planned to check in on the night of 27-Apr. Additionally, the amount of ₹1500 paid directly to the hotel was for early check-in, which is managed solely by the hotel and is separate from the booking made through Niyo. Early check-in is typically limited to a few hours before standard check-in time; however, a request for more than 8 hours earlier is usually treated as an additional night by the hotel.
Given that the booking was made for a different date and confirmed under a non-refundable policy, we regret to inform you that we will not be able to process a refund in this case.
Dear Niyo,
In such case proceeding towards national consumer court for justification
Thank you
Maanthini Ramu
Hi @RAMU_MAANTHINI,
We acknowledge your decision to seek further justification.
Please note that our resolution remains aligned with the standard terms of the non-refundable booking and the direct transactions made with the hotel property. We have provided all available information and documentation from our end to clarify the situation.
Appreciate your understanding.
