Hi @NIYOCOMM20240920FP62,
Thank you for your time on the call. As discussed, your lounge pass has been generated. Please refresh the app and claim your pass. Once claimed, it will remain valid for 30 days and can be used at your preferred international lounge.
Nothing to worry about — we’ll ensure this is checked and assist you further. We request your patience until then.
Hi @NIYOCOMM20240920FP62,
As checked, you’re eligible for the lounge pass, and it has been successfully generated. Please clear your app cache and check the lounge section again—you should be able to claim your pass. If you face any difficulties, kindly share a screen recording at global.escalation@goniyo.com so we can assist you further. 
Then my spend of additional Rs 50,000 during the current quarter, for lonnge pass , goes as a waste or new pass will automatically get generated for the second quarter commencing from 1st July, 2025.?
Hi Anup,
Please note that one lounge pass can be generated per quarter upon meeting the spend criteria. As we’ve reviewed, your lounge pass for this quarter has already been utilized. Any additional spends this quarter won’t contribute towards another pass.
However, starting 1st July 2025, you can meet the spend criteria again, and a new lounge pass will be available for that quarter. We appreciate your understanding, and we’re here if you need any further clarity!
Hi,
Still my ticket no 194778 is pending and I’ve not yet received a lounge pass for apr-jun quarter.. sent a video regd this too. And pls call as per my mobile no, don’t call my Indian mobile no directly as I’m travelling I can’t attend any calls, call in my Indian no in WhatsApp or my other Singapore number directly to contact me.
Hi @NIYOCOMM20240920FP62,
Please allow us a while to check the details that you have shared with us. We will keep you posted regarding your lounge pass.
Hi @NIYOCOMM20240920FP62,
We were able to locate the details of your ticket: 194778. Upon reviewing the screenshot you shared, we found that a lounge pass was generated and used by you in May for the current quarter. As only one lounge pass can be used per quarter, you’ll be eligible to generate a new pass in the next quarter.
Greetings Niyo team,
The lounge pass for the third quarter is not yet created.
The second quarter of my lounge pass was issued on July 1, 2025 from your side.
I have finished using the 50,000₹ for the third quarter on July 19, 2025, but i haven’t received my lounge pass yet.
Herewith I have attached the screenshot of that page for your reference.
Hi Deenadayalu,@NIYOCOMM20240920FP62
We regret to hear that you have not received your lounge pass yet. Please allow us a moment to check this for you.
Hi Deenadayalu,@NIYOCOMM20240920FP62
We’ve generated your lounge pass, which you can claim and use. However, we understand you reached out via chat support(Ticket ID: 217656) as you’re facing difficulties viewing it in the app.WE are having this checked, and we request some time to get back to you with an update. We truly appreciate your patience.
hi,
I did not receive any further updates from your side.
Hi Deenadayalu,@NIYOCOMM20240920FP62
We completely understand the delay and truly appreciate your patience. Since your case is a unique one, we’re working closely with the concerned team to ensure it’s resolved fully and that you receive the lounge pass you’re entitled to. We’re actively following up and will share an update with you as soon as we have one.
Hi Deenadayalu, @NIYOCOMM20240920FP62
We’re happy to let you know that your lounge pass has been generated in the app. Please refresh the app and check if it’s visible. Once you claim the pass, you are entitled to use it within 30 days, so we recommend claiming it at your convenience.
Sure, the lounge pass has been generated, thanks.
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Hi Deenadayalu,@NIYOCOMM20240920FP62
We’re glad to hear that and it was truly our pleasure to assist you. If you need any further help in the future, please don’t hesitate to reach out—we’re always happy to support you.
Do I need to join Niyo premium to get a lounge pass before spending 50k on international transaction
Hi @NIYOCOMM20250806X7RA Vidushi,
Welcome to the Niyo Community! 
You can also unlock your airport lounge pass by spending ₹50,000 or more in a calendar quarter on international POS or ECOM transactions with any one of your Niyo cards. Please note that spends across multiple cards won’t be combined, and ATM withdrawals don’t count.
We’re always working to improve your Niyo experience — and this is just one of the many ways we’re making travel better for you. 
