Clarification on Niyo Lounge access

All things Niyo Cards
111

Hi @NIYOCOMM20240920FP62,

Thank you for your time on the call. As discussed, your lounge pass has been generated. Please refresh the app and claim your pass. Once claimed, it will remain valid for 30 days and can be used at your preferred international lounge.

112

Hi surya,

Thanks for your reply.
The lounge is not yet generated (photo attached).

(attachments)

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IMG_1441.jpg1284×2778 148 KB

113

Hey @NIYOCOMM20240920FP62

Nothing to worry about — we’ll ensure this is checked and assist you further. We request your patience until then.

114

Hi @NIYOCOMM20240920FP62,

As checked, you’re eligible for the lounge pass, and it has been successfully generated. Please clear your app cache and check the lounge section again—you should be able to claim your pass. If you face any difficulties, kindly share a screen recording at global.escalation@goniyo.com so we can assist you further. :niyo_community:

115

Then my spend of additional Rs 50,000 during the current quarter, for lonnge pass , goes as a waste or new pass will automatically get generated for the second quarter commencing from 1st July, 2025.?

116

Hi Anup,

Please note that one lounge pass can be generated per quarter upon meeting the spend criteria. As we’ve reviewed, your lounge pass for this quarter has already been utilized. Any additional spends this quarter won’t contribute towards another pass.

However, starting 1st July 2025, you can meet the spend criteria again, and a new lounge pass will be available for that quarter. We appreciate your understanding, and we’re here if you need any further clarity!

117

Hi,

Still my ticket no 194778 is pending and I’ve not yet received a lounge pass for apr-jun quarter.. sent a video regd this too. And pls call as per my mobile no, don’t call my Indian mobile no directly as I’m travelling I can’t attend any calls, call in my Indian no in WhatsApp or my other Singapore number directly to contact me.

118

Hi @NIYOCOMM20240920FP62,

Please allow us a while to check the details that you have shared with us. We will keep you posted regarding your lounge pass.

119

Hi @NIYOCOMM20240920FP62,

We were able to locate the details of your ticket: 194778. Upon reviewing the screenshot you shared, we found that a lounge pass was generated and used by you in May for the current quarter. As only one lounge pass can be used per quarter, you’ll be eligible to generate a new pass in the next quarter.