We’re happy to let you know that your lounge pass has been successfully issued! 
You can now go ahead and generate the lounge access pass from the app and enjoy your airport experience in comfort. 
Thank you for your patience throughout the process. Should you require any further assistance, please feel free to write back. We’re always here to help! 
Safe travels and enjoy your lounge visit! 
I have checked my app and find there is no pass appearing.
please generate it immediately and put into my app.
today I will be arriving at Jeddah airport from Milan
urgent please. my flight to Jeddah has departed from Milan now and reaching there by next four hrs. lounge pass is still not generated as per your confirmation above.
please help
Hi @anup1234,
We sincerely apologize for the inconvenience you’re facing. We have checked with the concerned team, and they have confirmed that the lounge pass has already been issued for this quarter. If you’re still experiencing issues, to help us investigate further, please share a screenshot of the lounge page from the app where you’re experiencing the issue, as previously requested.
To send it via DM, follow these steps:
Click on our profile icon
Tap on “MESSAGE”
Type your details in the message body
Upload the screenshot by clicking the 
icon, then hit Send Message
Alternatively, feel free to email us at 
global.escalation@goniyo.com with your ticket number. If you already have an existing ticket, please share the number here so we can follow up for you 
Thanks again for your patience and cooperation! 
We’re here to help you every step of the way
I am extremely sorry to state that this time I was deprived of my benefit of utilising lounge pass at Jeddah airport as the pass was not generated and still pending at your end for generation as my app is not showing the generated pass which I can download.
please note that I am the legally entitled for a lounge pass for the quarter April to June this year as I have already made a international spend of more than rs 50000/- .
please don’t confuse with the earlier generated and used pass which was meant for the quarter Jan to March this year.
Hope the issue will be resolved now once for all.
Anup
Hi @anup1234,
We understand your concern regarding the lounge pass and truly regret the inconvenience caused.
As mentioned earlier, we are eagerly awaiting a screenshot of the lounge section from your app where the issue is visible. This will help us escalate the matter appropriately and get it resolved at the earliest.
Looking forward to hearing from you soon.
I have spent Rs56000 on my DCB debit card. How to get my Lounge access activated. I need it this weekend at Abudhabi
Hi @NIYOCOMM20250520KQ5Z,
Welcome to the Niyo Community! 
We understand you’re looking to generate your lounge pass after completing the transactions. We’ve sent you a DM—kindly share the transaction screenshots there so we can check and assist you further without delay. 
Is complimentary lounge access working on niyo SBM debit card in domestic lounges? If so then what is the process of redeeming it?
Hi @sg_sagnik, Thanks for reaching out
We’re excited to share that we’ve recently revamped the lounge access benefits to offer you even more value. 
Earlier, we offered complimentary lounge visits at 14 select airports within India. But starting April 1st, 2024, we’ve taken a big step forward — you now get access to 1300+ lounges worldwide, including major international airports. 
While the domestic lounge access is no longer available, this new global network gives you far more flexibility and comfort, especially when travelling abroad. We hope this enhanced benefit adds more ease and enjoyment to your journeys.
We’re always working to improve your Niyo experience — and this is just one of the many ways we’re making travel better for you.
dear Nitin,
attached is the screenshot of loung pass in the app.
please now do the needful immediately.
thanks
anup kumar
Hi @anup1234,
Thanks for sharing the screenshot. Please allow us check your lounge details and we will get in touch with you at the earliest.
Hey @anup1234
As per the confirmation from our team, we noticed that a lounge pass for the current quarter was generated on 5th April 2025 and redeemed on 22nd April 2025.
Since a lounge pass can be used only once per quarter, we won’t be able to issue another at this time. We truly appreciate your understanding on this! 
Feel free to reach out if you have any other queries — we’re here to help!
While surfing through app , i accidentally claimed the lounge access i received after 50k worth of transaction in germany. But i will be flying back to india in september, hence the lounge pass will not be in use for me. Please help to cancel my claim of lounge , so i can use it in future
Hi @Atharva_Ghodekar,
Welcome to the Niyo Community!
We understand your concern regarding the lounge pass and are happy to clarify this for you Each user is eligible for 1 lounge pass per quarter, once the required transaction criteria are met. Since your eligible transactions were made in Q2 (Apr-Jun), the pass generated must be used within the same quarter.
As you’ve claimed the pass, it remains valid for 30 days. Please note, September falls in Q3 (Jul-Sep), so to avail a lounge pass in this period, you’ll need to complete the transaction criteria again in Q3.
Hope this helps! If you need any more clarity, feel free to reach out.
Greetings,
The first quarter of my lounge pass was issued in April 2025 from your side.
I have done the spending for my second quarter already, but i haven’t received my lounge pass yet.
Kindly guide me further to redeem my lounge pass for the second quarter.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
We tried reaching out but were unable to connect. We kindly request you to share your travel date by writing to us at global@goniyo.com from your registered email ID. This will help us generate your lounge pass on priority. Once you’ve raised the request, do share the ticket ID here so we can take it forward promptly. However, Please note that the lounge pass is generated within 5–7 working days once the eligibility criteria are met.
Hi,
Sorry for the inconvenience caused.
Please reach me out at +65 8165 4456 (for direct calls) and +91 80560 98930 (for WhatsApp calls)
I have did as you mentioned above. This is my ticket ID 194778.
Hi @NIYOCOMM20240920FP62,
Thanks for sharing the contact number. We will surely assist you with your lounge pass. Please allow us a while to check this for you.
