Hey @anup1234 
It takes about 5–7 days to generate a Lounge Pass after meeting the international spends criteria 
.**
To claim it, just tap on “Lounge Pass” via the “Quick Links” on the home screen, or head to “Travel Mode” or the “Hub” in the bottom menu 
. Then, click on “Claim Pass” and your Lounge Pass will be generated! 
Hope this helps!
Preeti, last time it was generated within a day . please help.
Preeti, it is urgent as I will be in Jeddah on 22.04.2025. if the pass is not generated, then I will not be in a position to use international lounge facility there.
please help in generating the lounge pass.
Hey @anup1234
We understand your concern and are currently getting it checked with the concerned team. We’ll get back to you as soon as we have an update. We truly appreciate your patience in the meantime.
Not able to attach screenshot of current lounge pass
can you help
Hi @anup1234 I’ve sent you a DM – feel free to check and reply there 
or email us at global.escalation@goniyo.com 
so we can have it checked with the team 
Preeti, I make it clear I have not received the current quarter pass still.
i confirm you that my application is still showing my first earned pass.
still unable to attach the screenshot
please help
Hey @anup1234
We appreciate your time over the call. As discussed, we request you to kindly share us the screenshot at global.escalation@goniyo.com and help us with the ticket ID so that we can pick that up and asisst you further.
Hey @anup1234
We appreciate your time over the call. As discussed, we request you to kindly share us the screenshot at global.escalation@goniyo.com and help us with the ticket ID so that we can pick that up and asisst you further
i have still not received my lounge pass for this quarter even though I have spent Rs 50000/- internationally in April month.
please generate my pass.
Hey @anup1234
We regret the delay. Kindly allow us a window to have this checked and assist you further.
Greetings,
I used my Niyo card in MYR currency on 31st March, 2025 to spend about 3L+ INR and the meet eligibility criteria (50k INR spend) for the lounge pass access for the Jan-march 25 quarter.
According to Niyo website the lounge pass will be activated after 5-7 days from the amount spent in my app.
But my lounge pass was not generated on that particular day (31 march) nor in next 5-7 days nor till now in my app.
Kindly guide me as to how to get the lounge pass for Jan-mar 25 quarter.
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hi saraswathi,
Thanks for the reply.
To further add on this issue, my customer ID is 106991124.
And I’ve already raised a ticket for this issue, but niyo team closed without a proper solution. (Ticket ID - 151801).
And when I contacted niyo via whatsapp, I got the following reply
"Users can enjoy one complimentary Lounge Pass outside India per quarter when they spend ₹50,000 in international transactions in a calendar quarter (applicable only on Ecom (Online) / POS (Card Swipe) transactions).
Please Note:
1. You must spend Rs. 50,000 (in a calendar quarter) in international currency through ECOM (Online) or POS (Card swipe) transactions using any one of the Niyo cards.
2. Total spending needs to be done using a single card . Also, only one pass will be issued per quarter with the account holder’s name only.
3 Lounge pass is valid for the next 30 days from the generation date. Any unused pass will expire 30 days after being generated (irrespective of quarter). Lounge pass once generated cannot be reversed.
4. The Lounge Pass is applicable only outside India (abroad). There is no lounge access available in India.
5. It will take 5-7 days to generate a pass after meeting eligibility of abroad spends worth Rs. 50,000 in international currency.
6. Make sure to generate a Lounge pass from the Niyo app in the same eligibility quarter only (if the pass is not generated in the same quarter then the pass will auto-expire).
7. The change if effective from 25th November 2024.
Important Update:
Effective 1st December 2024, the complimentary lounge access at international airports outside India will no longer be available on Niyo Equitas Debit Card.
For more info:
Niyo >> HUB >> Lounge Pass >> See Eligibility
Note: Niyo Cards offers lounge access facilities only for outside India lounges.
You can check the list of participating lounges below:
In the app > Hub > Lounge Pass in Travel Section> See All"
In the above If u see point 5 it states that it will take 5-7days for the lounge pass generation. But in point 6 it states we must redeem the pass by same quarter only.
Now I made the spend on march 31 which is last day of the quarter, if i got to wait for 5-7 days then it will be next quarter. so it is not possible to claim it in the same quarter without the generation of the pass…
Is there a solution to it?
FYI I’m still waiting for my lounge pass to be generated for march 31 spends.
Thank you for taking the time to explain your concern in detail. We deeply regret the inconvenience caused to you. Rest assured, we will thoroughly review your concern and get back to you with an update shortly. We truly appreciate your patience and understanding during this time. 
Should you need anything in the meantime, feel free to reach out. We’re here to help!
We tried reaching out to you over a call but were unable to connect. 
We’d like to inform you that the issue has already been highlighted to the concerned team, and we’re actively working on it. Rest assured, we’re keeping a close watch and will keep you informed with any further updates.
Thank you for your patience and understanding. We’re here for you and will ensure a resolution at the earliest. 
Hi @anup1234,
We understood your concern regarding your lounge passes. We are checking your details and we will get in touch with you regarding the lounge at the earliest.
it should be understood that i need to utilize this lounge pass Tommorow itself as i will be reaching Jeddah from Milan, Italy.
Hence please expedite and treat it urgent.
Hey @anup1234
We understand the urgency of the situation and will prioritize resolving it. You will receive an update shortly.
Hey @anup1234
We’ve received confirmation from our team that your lounge pass for the current month has been successfully issued You should be able to access and enjoy the lounge benefits as expected.
If you face any issues generating the lounge pass, please share a screenshot of the lounge page from the app so we can investigate this further 
To send it via DM, follow these steps:
Click on our profile icon
Tap on “MESSAGE”
Type your details in the message body
Upload the screenshot by clicking the 
icon, then hit Send Message
Alternatively, feel free to email us at 
global.escalation@goniyo.com with your ticket number. If you already have an existing ticket, please share the number here so we can follow up for you 
Thanks again for your patience and cooperation! We’re here to help you every step of the way 
