Change of Mobile number , cant activate my Niyo App

I have an Account with Niyo and was not using it from a long time . Recently i have changed the Mobile number registered to this App , and now im unable to log in the App of NIyo global .My Registered mob number is 9819239438 and New is 9820789070 . Need help as im unable to retrieve otp sent to my discconnected mob number

Awaiting reply from the team

Hi Supriya,

We apologize for the delayed response. Please send an email to detailing the issue you’re facing. Kindly include the ticket reference number, if available. Our team will assist you promptly to resolve the issue. Thank you for your patience and cooperation.

I had Escalated the Issue on 4th April with request no 2170739 still didn’t get any Reply .

Below is the Issue:

Dear all

I have a niyo global card which i used to use along with my app.

Few months back I have changed the registered mobile number 9819239438and forgotten my app pin. So I’m unable to retrieve the new pin.

New MOB number 9820789070 , Please update and Reset my PIN

I’m unable to login to the app, please help.

Account number 20012206129339

Customer id R007798597

Name Supriya Gandhi

Awaiting your response