Card Not Delivered! Returned without any attempt to deliver!

Support & Troubleshooting
21

Hey Suchi!

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedā€”whether itā€™s your Niyo card, Niyo services, or any other travel topics.

Plus, itā€™s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And donā€™t forget to explore the Travel with Niyo category for even more travel content!

Weā€™re always here if you need anything :star:

22

Hey Suchi,

We tried calling you but unfortunately couldnā€™t connect. Weā€™d like to inform you that the issue has been escalated to our delivery partner, and we will be closely following up to ensure your shipment is delivered at the earliest. While weā€™re unable to provide an exact timeline at the moment, please be assured that we are keeping continuous track of the status and will update you as soon as we hear from the concerned team. We truly appreciate your patience and understanding in the meantime.

23

Hey @NIYOCOMM20250811XGBQ

We appreciate your time over the call :telephone_receiver:. As discussed, weā€™re happy to inform you that your card has been successfully delivered. Thank you for your patience and cooperation throughout the process :folded_hands:.

If you need any further assistance, please feel free to write back ā€” weā€™re always here to help.

24

Hi Niyo team, there were no response from delivery team and i went to bluedart hub personally to collect it.

I would appreciate if you take it up with your delivery partner.

And yes the name also corrected in niyo app.

Thanks

25

Hey Suchi!

We truly appreciate you taking the time to share this update :folded_hands:. We regret the inconvenience caused and understand the effort you had to make to collect your card personally. Please be assured, weā€™ll take this up with our delivery partner to avoid such situations in the future :postbox:.

Glad to know the name has been successfully updated in your Niyo app :white_check_mark:. Thank you for your patience and support :glowing_star:.