Hi @mohamed_kamaludeen please open the account once you have corrected the documents. The name would be captured as per the document and cannot be changed.
Regards,
Sir there is no anyway for changing the name after we open account and after documents name are updated and at that can we chnage the name sir or not and also can we mention the card name as ahat i went in physical debit card in sbm global
Hi, I received the physical card. I tried using it for transactions in Indian ATMs and with multiple Indian merchants. The transaction was declined every single time with the physical card. All the locks have been unlocked in the app and I also had updated the PIN successfully. I also unsuccessfully tried contactless payment with the physical card.
The card works only for online transactions (which I can do without the physical card too).
Could someone help me understand how to fix this?
Hello @ashrithjain
I am trying set up upi but it says phone number not registered. Could you please help?
Just go ahead and order the card from card section and you will be able to order the card.
Thanks @omsaran for highlighting the issue, we would have the same resolved on priority.
Meanwhile could you please try an online/ecom transaction and confirm as well. Thanks once again for highlighting.
Regards,
Hi @Sai I did try the following online transactions:
- International Payment (Lemonade Insurance)
- Domestic Payment (PayTM wallet reload)
Both of them worked perfectly as they did not involve physical card.
Thanks,
Om Saran
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Thanks @omsaran, we are looking into the issue. Would come back to you shortly with the solution.
Regards,
1 Like
Hello team,
I deposited Rs. 5000 yesterday. It got reflected today morning on the account.
I ordered the card today. But still, it shows pending action saying order your card now. Also the card shows it would be delivered by 18 August.
And continuously I get the server is down error.
Kindly help in resolving these issues.
Hey @Vishu_Sharma ! Sorry for the inconvenience. As the app is in beta phase, you’ll face a few bugs here and there. Rest assured, you’ll get your card on or before 18th Aug.
If you need further assistance, feel free to reach out to our support team from in-app.
Hi @ashrithjain
Thank you for sharing this. Just wanted to confirm that the process has started.
Just one more thing, where can I track this process, like updates and all?
Hey @Vishu_Sharma ! You may go ahead and track your welcome kit from Delhivery’s website. Kindly use the registered mobile number to track the same.
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Hey @ashrithjain ! Please check your DM.
Hey @thesoberguy ! As replied in the DM, we’re working on the issue and solving it on priority basis. Appreciate the patience.
Regards,
Ashrith
Hi I have created the account and also received my Niyo SBM Visa Signature card.
I am trying to make payments via card in India but it’s not working I also updated the card settings in the App,still can’t do transaction with the card.
Further I tried to add more money in the SBM account but it got declined multiple times.
Need your help ASAP as I am traveling abroad in 3 days and want to use this card there.
Thanks
Kaivalya Khorgade
Hey @Kaivalya_Khorgade ! Welcome to Niyo community. Sorry you had to face this issue. Meanwhile could you answer the follow-up questions via DM?
Hey @ankit_singh3 ! Kindly download Niyo Global by SBM app and get enrolled at the earliest.
hey @ashrithjain , In the playstore, its showing the slot is full, space may open later.
What steps should I take now?
Hey @ankit_singh3 ! Sorry for the inconvenience caused. Could you please check in a couple of hours?
thanks @ashrithjain , will check in couple of hours and will get back to you.
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