@ashrithjain I could see in my delhivery account that a card pickup request has been raised but card is still not picked up and dispatched since 2 days Could you help?
I have ordered the card on Saturday and the card hasn’t dispatched yet and on delhivery it’s showing pick up pending.
When will card get dispatched.
Its been more than a day now, my account hasn’t been created yet. Please resolve the issue. Its just this screen comes everytime I log in. One of my friend and I were doing the process in parellel, his account was created immediately but mine has stuck here. I think its a bug issue. Please resolve it as soon as possible
Hey @Rohan_Singh1 ! Welcome to Niyo community! Could you please DM us your registered phone number so that we can have a closer look at the issue!
Hey @Rohan_Singh1 ! Thank you for sharing the details. We’ve deleted the message as it contained sensitive information, but don’t worry, we’ve got the details. Meanwhile, just hang in there while we get this issue resolved.
11 posts were merged into an existing topic: CKYC Conditions error
@ashrithjain - What do you mean by saying that “You cannot perform international transactions”. If this is true, defeats the whole purpose of this so called Global Card.
Hey @chaithanya_bonthala ! Welcome to Niyo community. It means that you cannot currently perform outward remittance. Rest assured, outward remittance is in our pipeline and will be available in the upcoming months.
@ashrithjain - Okay thank you for the quick response. I have few more questions.
- When will this beta program end?
- I loaded 5k to the account and ordered the card. Since this is a beta program, I was checking all the functionalities. In this process, I checked the “transfers” options and sent back the loaded 5k to my regular bank account. Should I load back that 5k?
- When will DCB card enrollment start?
- Now I have Savings Account in “Niyo Global by SMB”. So, am I pre-eligible to get “Niyo Global by DCB”?
- PAN card input box is not accepting the last letter of the number. I had to copy and then paste to enter the last digit of my PAN card.
- On clicking the “add payee” button upon successful OTP entry, the screen goes blank and unresponsive when adding beneficiary details. I have to click the back button to open the app again. But beneficiary details are successfully adding though.
- Auto-OTP detection is not consistent across the platform.
We will try our best and deliver the card within said time. Meanwhile, sit back and relax. Trust us we are more than excited to onboard fervent customers like you
Hey @chaithanya_bonthala ! Hope you’re having a great day . Firstly, thank you for taking time and providing us with such detailed review.
(1/4) The application is still in beta phase. Do note that we’re rigorously working to provide you a better experience so that you don’t face any issues in the future. Stay noted that we’ll launch the stable version of the app once all the debugging is done.
(2/4) I’d recommend you to keep the balance in your Niyo Global SBM account as you’ll earn industry’s best 5% (*) p.a .
(3/4) We’ve currently paused the onboarding for Niyo Global by DCB. We’ll notify you once the onboarding process goes live.
(4/4) Please note that all the products are in partnerships with different banks. Hence you’re not pre-eligible for Niyo Global by DCB.
Hope this helps. If you have further queries, feel free to reach out again!
What charges are on IMPS/NEFT etc for fund transfer according to amount? and how can we select the different option from NEFT and others while paying?
INR100 plus GST plus receiving ATM BANK Charges for International ATM withdrawals.
How do I find out the receiver ATM bank charges and overall cost incurred with money withdrawals abroad?
Hey @Srini_Vasan ! Welcome to Niyo community. The acquiring bank’s ATM charges varies from Bank to Bank and cannot be said.
The issue is still persistent. I haven’t got my account created yet. Please resolve the issue as soon as possible
Hey @Rohan_Singh1 ! We’re working on this issue currently as we speak. I request you to just hang in there while we get this sorted. If you have any other concerns, feel free to reach out to us again!
Thanks for introducing this new version.
I tried singing up on the app and I entered every information asked PAN, DOB, Place of Birth and the signature as well and it concluded that my ckyc does not met the requirements. Unfortunately, I am not onboarded and account does not created.
So, now I have given all my important and personal information on the app as I am not receiving the service and in few days I will not be present in India anymore as I am travelling abroad , and I want my given information to be deleted or tell me where and how it will be used or it is still saved as whenever i login with mobile number it is showing ckyc not valid so it means information is still present,
I hope you understand my concern and reply as soon as possible.
And please do tell if there is any hope of opening of account.
Hey @harshal_jaiswal ! There are no charges for IMPS and NEFT transactions. Stay noted that you cannot change the transaction type, i.e from IMPS or NEFT, we’ll automatically switch the types based on your transaction value.
@ashrithjain Sir waiting for your reply regarding my query.