Hello, yesterday I made a payment of ₹5000 via Niyo UPI to my DCB Bank account. It’s been over 24 hours but the balance is not reflecting. Please resolve this issue since it’s very urgent. I also raised a ticket with ticket number: 2394678.

@Anvith_Reddy We’re really sorry this happened. :slightly_frowning_face: This shouldn’t have occurred. Could you please share the transaction screenshot here or send it to :e_mail: global.escalation@goniyo.com ? Once shared, do provide us the ticket ID. We’ll escalate it to the bank team right away a…

Hey @Anvith_Reddy Thanks for sharing this with us! :folded_hands: As per our system check, the transaction you mentioned has failed, and a refund has already been initiated to the sender’s account :money_with_wings:. Please allow 5–7 working days from the date of transaction, for the amount to be …

Hey @Anvith_Reddy We tried reaching out to you over a call, but it seems you weren’t audible :telephone_receiver::muted_speaker:. Could you please check and confirm if the transaction issue mentioned above has been resolved from your end?

Hey @Anvith_Reddy Thank you for the confirmation! :blush: We’re delighted to hear that your issue has been successfully resolved. Your patience and cooperation throughout the process truly mean a lot to us. If you need any further assistance, we’re always here to help! :speech_balloon:

Did not received approx 40k [Screenshot_20250712_014758_PhonePe] What should i do its an emergency

Hi @Adithya_Ram , We are sorry to hear that you have not received the UPI credit in your Bank account. Please allow us a while to check this. WE will share more information here.

Hi @Adithya_Ram , We tried calling you at 789xxxx089 but couldn’t connect. UPI refunds usually take up to 3 working days to reflect in your source account if not credited to your Niyo DCB account. If you’ve received the refund already, please confirm here. If not, let us know so we can escalate it …

Hi, My name is Zubin Jacob and I am a DCB Bank account holder with the Niyo Forex card. Earlier today, I was trying to top up my card with 1,00,000 rupees through a UPI transaction and while the amount was debited immediately from the source account, it is yet to reflect in my DCB account. Please …

Hey @zubin_jacob Welcome to the Niyo Community! :hugs: We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earli…

Balance not reflecting in the Niyo app/account | Transaction successful

Support & Troubleshooting

Adithya_Ram (Adithya Ram) July 11, 2025, 9:48pm 21

Did not received approx 40k

What should i do its an emergency

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Balance not reflecting in the Niyo app/account | Transaction successful

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