ATM transaction charges cut even though transcation was declined real time

As stated, on 17th August, while travelling in Indonesia Flores island, multiple ATM transactions got declined (money got deducted from account and recredited instantly) but I have been charged for these transactions. Ticket ID 1405374 CLOSED WITHOUT ANY ADRESSAL!!!

Hey @Kaushik_K! Welcome to Niyo Community!

We are sorry about the instance that has occurred. If you have been charged with an ATM withdrawal fee for an unsuccessful ATM withdrawal, we kindly request you to wait for 15 business days and you may receive a refund for these unsuccessful transactions. If you do not receive the refund, please reach out to us and we are happy to help you.


Hi sorry for the off topic… i just wanted to know when you withdraw money from atm in indonesia… where you charged an atm fee(not the niyo fee for atm withdrawal)

no nothing else as such as far as i remember