This is regarding one of my transactions that happened on 19th August around 3pm. The transaction initially failed so I paid by other means but after 30-40 min I got a message that my transaction was successful. So the amount of 900 euro got debited but the receiver hasn’t received it . Kindly look into it as soon as possible as the amount is huge and it is very concerning to me.
Hey @Garvit_Gulati! We are sorry about this instance. Your transaction might not be successful due to network/connectivity-related issues. If the amount has been deducted for a failed transaction, please do not worry, an auto refund shall be processed within 15 business days, and we kindly request you to wait until then.
If you do not receive the refund by then, feel free to connect with our live chat support through the Niyo SBM app or write to us at firstname.lastname@example.org from your registered email. Rest assured, we’ll help you.
This is the first ever irritating problem I have been experiencing from you
I am with the same case and lost 50000 rs in two different transactions of 17000 PHP which are really in need time and I am really expecting the solution to be fast and there was email to me saying the querie solved on the ticket number: 1408064
But it didn’t solve yet I didn’t recieve my refund yet…!!