Hi @RishabAggarwal,
Thank you for getting back to us from your registered email ID.
We’ve escalated your concern to the relevant team for further review. Please allow us some time, and we’ll keep you posted with any updates as soon as we receive them. We truly appreciate your patience.
Still my application is not processed yet. I just got a message that my passport verification is done and I have to proceed further with kyc but I am done with my kyc. If my application is not processed till EOD, I am sorry but I have to shift to another credit card provider.
Hi @Ravi3,
Thanks for your time over the call. As discussed, we’ve sent you a DM. Kindly reply with the requested screenshots so we can review them and assist you further. We’re here to help and ensure your issue is resolved smoothly.
Hi @Varun_Bagaria,
Thanks for your time over the call. As discussed, we request you to wait for 72 hours since your KYC has been completed successfully. If you’re able to view your account details in the app, please confirm here—it would be great to hear from you! We’re here to help if needed.
Hi @Ravi3,
Thanks for your time over the call. We’re glad to hear your DCB account has been successfully created. Please wait for your card to be delivered—once received, you can set the PIN through the app and start transacting seamlessly. Let us know if you need any help!
Hi @RishabAggarwal,
Thanks for your time over the call. As discussed, please share the requested details via email, as you have an existing ticket (180035) so that we can assist you further with your onboarding. 
I’ve already shared all the information and I even uploaded my passport photo on Niyo app, but it’s still asking me passport details again and again. Please help me
Hi @RishabAggarwal,
Thanks for your time over the call. As discussed, we are having your onboarding issue checked further and we will get in touch with you at the earliest.
Now, your app is saying that my uploaded photo is not clear. As far as I can tell, I’ve uploaded the clearest possible photo of my document, taken with arguably the best camera on a phone, the iPhone. Despite uploading the document multiple times, it still says it’s not clear. It’s been a week since I started onboarding process on Niyo, and I’m wondering if your onboarding process is this bad then how will your service perform. If it continues like this, I’ll have to explore other, much better options.
PS:- I’ve co-ordinated with you multiple times and gave you all the required information but still, no solution. I’ve attached the screenshot
Hi @RishabAggarwal,
We tried calling you but couldn’t connect. We see that your D.O.B. is mismatching between the NSDL portal and the provided documents, hence unable to complete your onboarding.
We kindly request you to visit: https://eportal.incometax.gov.in/iec/foservices/#/login
Please log in by providing your PAN/Aadhaar/UserID and thereby your password (If you have never done e-filing before, it will ask you to create an account in the e-filing portal)
Once you log in, please go to “My Profile”
There you’ll find an option called, “Compare with PAN and Aadhaar”. Click on that.
After that you need to click on the checkbox, and an OTP will be received on your Aadhaar-linked mobile number.
Once you enter the OTP, click on the checkbox and click on “Continue”, it will show a detailed comparison between your profile, PAN and Aadhaar.
We have sent you a message via dm, where you can share the screenshot of the comparison. Once shared, we will manually help you with your onboarding. Appreciate your understanding in this matter.
Hi Surya,
I am quite surprised by your claim regarding a mismatch in my Date of Birth. I want to clarify that my D.O.B. is accurately printed and identical across all government-issued documents: Aadhaar, PAN, and Passport.
Given that these are official documents issued by the Government of India, I do not understand how your system is reading a discrepancy. Moreover, asking customers to perform a complex verification process on the Income Tax portal and then share screenshots containing sensitive personal data raises serious concerns about privacy.
I’ve made every effort to cooperate and provide accurate documentation. However, since your system is still unable to reconcile the information, I am filing a complaint with the RBI Ombudsman about this incident and will include all supporting evidence, as your request appears unjustified and unreasonable.
Please review my documents again and allow onboarding.
Regards,
Rishab Aggarwal
Hi Surya,
I am quite surprised by your claim regarding a mismatch in my Date of Birth. I want to clarify that my D.O.B. is accurately printed and identical across all government-issued documents: Aadhaar, PAN, and Passport.
Given that these are official documents issued by the Government of India, I do not understand how your system is reading a discrepancy. Moreover, asking customers to perform a complex verification process on the Income Tax portal and then share screenshots containing sensitive personal data raises serious concerns about privacy and data security.
I’ve made every effort to cooperate and provide accurate documentation. However, since your system is still unable to reconcile the information, I am filing a complaint with the RBI Ombudsman about this incident and will include all supporting evidence, as your request appears unjustified and unreasonable.
Please review my documents again and allow onboarding.
Regards,
Rishab Aggarwal
Yes I can view my account details. Thanks for instant response.
Hi @Varun_Bagaria,
Really happy to hear this. We are grateful to assist you with your account onboarding.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey folks,
I want different Niyo cards & I am a bit confused with all the options out there. I travel quite a bit & I have heard great things about Niyo Global when it comes to forex markup & ATM withdrawals abroad.
But I also came across some other variants such as NiyoX & was not sure how they compare in real-world usage. If you have been using any of these cards while traveling, I want to know your experience – things such as customer support, hidden charges app usability & how easy it is to load money & use it abroad.
Also i have check this Top Indian Card for Public Transport Abroad: DCB Niyo Debit Card I appreciate some honest feedback before I make the switch. Which card would you personally suggest for someone who travels internationally at least 4-5 times a year?
Thank you.
Hi @mitasali,
Welcome to the Niyo Community! 
We are happy to hear that you are choosing us. We would like to connect with you to assist you further with onboarding. We have sent you a message via dm. Kindly share your mobile number via there so that we can assist you over a phone call.
I received a message that my passport and PAN card photo is not clear during onboarding process and requesting that I upload it again. I have uploaded clear photos multiple times using my iPhone camera, but the issue persists. I have contacted you multiple times, but unfortunately, none of your representatives have been able to assist me. Is this how you treat new customers? Please solve my issue asap.
Hi @RishabAggarwal,
Thanks for your time over the call. As requested, we see that you shared the details via dm and we are coordinating with the relevant team and will ensure we get back to you with an update at the earliest. 
Hello,
I paid for the Vietnam Evisa and was informed Niyo coins would be refunded. However, the evisa was approved but I did not receive the coins.
We understand your concern. Kindly allow us an oppurtunity to have this checked and assist you further. Requesting your patience till then.
