Hi @Calvin_Fernandes,
As discussed over the call, please share the error screenshot/image by retrying your transaction so that we can verify and assist you further.
Thank you for sharing the requested screenshot. We have highlighted the issue to the concerned team and we shall keep you informed of any further developments. We request your patience till them.
Thank you for your valuable time on the call. As discussed, please reach out to us once you’re back in India so we can assist you with completing the account creation offline. We appreciate your understanding and look forward to helping you soon.
Kindly support me to change in this app
Hi @MUTHU_KUMAR,
Welcome to the Niyo Community! 
I’ve dropped you a DM to collect a few more details so we can look into this and assist you better. Looking forward to your response!
Hi,
I am applying for the Niyo Credit card, and I finished my video kyc 3 days ago. On the app, it still shows that my kyc is being verified. Can anyone please tell me how long the verification usually takes and how long does it take to review the credit card?
Welcome to the Niyo Community!
Thank you for your time on the call. As discussed, please allow until the end of the day for your account to be created. We truly appreciate your patience and understanding.
Rest assured, we’ll keep you informed of any updates. If you need any help in the meantime, feel free to reach out!
I already had a niyo global sbm savings account but it was closed by bank due to non kyc. So am i eligible to open new another sbm Niyo account by the niyo global app or not?
Hi @Ravi3,
Thank you for reaching out! Please allow us some time to check the details regarding your account eligibility. We’ll get back to you shortly and assist you further. We appreciate your patience!
Hi Nith_IN , thank you for your support.
Just now iam changed my old maily ID to new Mail ID .very very happy now.once again thank you Nith_In
Nith_IN , thank you for your support. Just now iam changed my old maily ID to new Mail ID .very very happy now.once again thank you Nith_In
Hey @MUTHU_KUMAR,
Thank you for your confirmation! We truly appreciate your patience and cooperation throughout the process. Have a great day ahead and happy banking! 
My query has been resolved, thanks Nithin.
Hey @Thenomadexplorer,
Thanks for confirming! Glad to hear your query has been resolved. Appreciate your patience—Happy Banking!
Hello Niyo Support,
I am entering the correct passport file number, but your application continues to indicate that it is incorrect. The validation limit has been reached, and I am unable to proceed with the boarding process. I have sent you a message via email, but I have not received a response. I have also attempted to connect with you via phone and WhatsApp, but I have been unable to resolve the issue.
I would appreciate it if you could assist me in completing my passport validation as soon as possible. I am deeply disappointed with the lack of support from your team.
Hi @Rishab_Aggarwal,
Welcome to the Niyo Community!
We’re really sorry to hear about the difficulties you’re experiencing during onboarding and understand how important it is to get timely support. We’ve tried searching for your details but couldn’t locate any concerns associated with the email ID used here.
To help us assist you better, please drop an email to onb-global@goniyo.com from your registered email ID (the one used during onboarding). If you’ve already reached out, please share the ticket number here so we can quickly track and prioritize your case.
We truly appreciate your patience and look forward to resolving this for you at the earliest.
It’s been more than 12 hours of me completing video KYC and my application isn’t processed yet. I need to make a transaction within 3 days. Please look into it.
Hi @Varun_Bagaria,
Welcome to the Niyo Community!
We’re sorry to hear about the delay after your video KYC and completely understand how important this is for you.
Please allow us a brief window to check with the team. We’ll get back to you with an update as soon as possible. Thanks for your patience — we’re here to help!
Hello, Please check this account, I’ve created this community profile with my registered email id in niyo app
I am entering the correct passport file number, but your application continues to indicate that it is incorrect. The validation limit has been reached, and I am unable to proceed with the boarding process. I have sent you a message via email, but I have not received a response. I have also attempted to connect with you via phone and WhatsApp, but I have been unable to resolve the issue.
I would appreciate it if you could assist me in completing my passport validation as soon as possible. I am deeply disappointed with the lack of support from your team.
