Sorry to have missed your call Nithin, I was doing my VKYC which has been completed. Please call me back
Hi @Hadee_Faiz,
We’re really sorry for the hassle you’ve faced during the re-KYC process. Since it’s Saturday, there might be limited agent availability, which could be causing the delay. We also tried connecting with you over a call but couldn’t get through. On a positive note, we’re glad that you’ve managed to retrieve your full privaterelay ID! 
Please let us know a convenient time to connect, and we’ll do our best to assist you promptly. Your patience and cooperation are truly appreciated!
While trying to register into the App, during validation of my PAN number, the app shows the below error:
PAN already exists!
The PAN that you chose to verify already exists in our records, please try using another PAN or login using existing mobile no XXXXXXXXXX
The thing is that mobile number mentioned is not even my number or anyone I know.
How is it possible that someone had signed up into Niyo using his mobile number but my PAN details?
Is this some kind of fraud?
Hi @Skpal666,
Welcome to the Niyo Community! 
We understand your concern and apologize for the inconvenience caused. This does seem like an unusual situation. Kindly share a copy of your registered PAN and a screenshot of the error via DM so that we can escalate this to the concerned team for further investigation.
Here’s how you can DM:
- Click on my profile icon.
- Click on “MESSAGE”.
- Type your details in the message body.
- Upload any screenshots by clicking on the upload icon, and then clicking “Send Message”.
Alternatively, you can also email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here, and we’ll follow up on it.
Rest assured, we’ll look into this and assist you further. Thank you for your patience and cooperation!
Hi @Hadee_Faiz,
I tried reaching out to you via call but couldn’t get through. I’ve replied to the email thread again. Could you please check and confirm if you’ve received the email regarding your account closure request?
Thank you! 
No, I did not receive it Nithin. If you look into it you will understand that you cannot send or receive mails to a private relay address. So there is no point in trying to send an email to that account.
Hey @Hadee_Faiz
We understand your concern, kindly allow us a window to have this checked with the concerned and assist you further accordingly.
Oh please do. Ive been behind this for more than a month now.
Hey @Hadee_Faiz
Thank you for speaking with us. As discussed, kindly share the bank SR number via DM so that we can assist you according.
If -
(a) If I cancel my account, can I create a new account in my name again when I need to make a payment?
(b) If I “permanently block" my debit card, will I get to make a new virtual debit card for FREE instead of having to pay ₹293 as shown in app? (a virtual card works just fine, & I DON’T need a physical card)
(c) If I “lock” my debit card, instead of “permanently blocking” the card…
… will I still be charged the fee on a debit card in the above 3 cases?
I really don’t want to get ₹5000 stuck in the NIYO app considering I don’t have any SBM branch nearby where I live. Additionally, I’ll only use the NIYO SBM debit card for “occasional" international e-com payments. I have no plans of travelling abroad with the card or using it abroad. Once again, I’m using it purely for international e-com transactions.
Finally, if I deposit ₹5,000 in the NIYO SBM savings account, can I transfer it to another bank through the app whenever I need it?
Hey @Troid,
Welcome to the Niyo Community!
Thanks for reaching out. Here’s what you need to know:
(a) If you close your Niyo SBM account, you won’t be able to reopen an account with SBM Bank. However, you can apply for a new account with our other partner bank, DCB Bank, subject to their eligibility criteria at the time of reapplying.
(b) If you permanently block your debit card, a new virtual card won’t be issued automatically for free. You’ll need to request a replacement, which comes with a fee of ₹293 (as shown in the app).
(c) If you lock your debit card instead of permanently blocking it, no replacement fee will be charged. You can unlock the card anytime via the app and continue using it without any additional costs.
Regarding fees: Charges apply only if you request a new card after permanently blocking your existing one. Locking the card does not incur any charges.
As for your savings balance, you can deposit ₹5,000 in your Niyo SBM account and transfer it to another bank anytime via IMPS, NEFT, or UPI using the app.
Hope this helps! Let us know if you have any further queries.
Sir my old number is 7330646282 i want to update new number 7997851283 please update my new number
Welcome to the Niyo Community!
On checking we noticed that your Niyo DCB account creation is still incomplete. Mobile number updates can only be done once the account is successfully created. Please complete the onboarding process, and if you face any issues, feel free to reach out—we’re here to help!
On 3rd April, we applied for visa in the name of MRS. Sowmya Prasad and Mr. Varun Prasad.
After completing the payment now it is not allowing to submit the documents. It’s showing application in progress.
Tried reaching out to helpdesk, everything it says we are not currently working for the day
Help us if there is a way.
Welcome to the Niyo Community!
We’re sorry to hear about the issue you’re facing with the application process. We understand how important this is and sincerely apologize for the inconvenience.
Please allow us some time to check with the concerned team. Rest assured, we’ll get back to you shortly with the next steps. Thank you for your patience and understanding.
Hi Nithin,
After our discussion with your support representative we have attached and shared all the documents necessary with your team, please check and make sure all of them are uploaded in the application correctly before processing and reach out to us if any further information is required.
Also, could you let us know the support operation timings, sorry to say whenever we try to call no one answers, which is not a good customer service!
Regards,
Sowmya
Thank you for your valuable time on the call. As discussed, the team will validate the submitted documents and reach out by Monday in case any additional information is required. We will keep you informed if there are any updates in the meantime.
For any further queries, please feel free to reach out to us via the in-app live chat or drop an email to global.escalation@goniyo.com. We’re here to help!
Hi Team
I have done transaction and provided all the card details for the payment. The transaction got failed due to error, but amount deducted twice from my Niyo global SBM account. U have raised dispute to the bank, even after 2 days I have not got the refund.
Hi @Raghu_K_N,
Welcome to the Niyo Community!
We’re sorry to hear about the issue with the failed transaction and the double deduction from your account.
We’ve noted your concern and will get this checked with the concerned team on priority. We’ll make sure to keep you informed and get back to you as soon as we receive an update. We truly appreciate your patience in the meantime.
- How much AED can be withdrawn in a single transaction in Dubai ATMS’s?
- What is the daily limit of AED which can be withdrawn in Dubai ATM’s?
- Is limit per day on calendar day or 24 hours?
