@SuryaK.inc @Nith_In
What happened with the matter? Why is no one giving any kind of resolution
Hi @Ayush_Dey,
We regret any delay. We are having this checked and will get in touch with you shortly. 
@SuryaK.inc I know it might seems impatient but I really need this card before trip and I haven’t got any response yet.
Hi @Ayush_Dey,
Apologies for the delay! We completely understand how important this is for you.
As per the update from the concerned team, they have already reached out to you on a call and initiated the reissuance of your Niyo debit card. We kindly request your patience while the process is completed.
Rest assured, we’re closely monitoring it and are here to assist you every step of the way! 
Yea I got a call from the team. Hope you can dispatch the card asap. Thanks for understanding my urgency.
Hey @Ayush_Dey ! Glad to know that you received the call. We understand your urgency and will ensure your card is dispatched at the earliest. Let us know if you need any further assistance.
@Nith_In @SuryaK.inc
Thanks you for cooperation. I finally got my card
Hi @Ayush_Dey,
We’re delighted to hear that you’ve received your card! 
Thank you for your patience and understanding throughout the process. If you need any further assistance, feel free to reach out anytime.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hi dear sir/ madam
my name is sharnarth Baswanti register mobile number 9623771555 my rigister email address (sharnarthibaswanti@gmail.)com but unfortunately my doughter deleted my email account this account unused too much days thats why this account deleted from google permanently please suggest me how can update my new gmail id (sbbg809@gmail.com)please support me also i am not available in india i am working in dubai
Thanks for support
Please contact meon
Sharnarth Baswanti
Mobile +919623771555
New updated email -sbbg809@gmail.com
Hi @Sharnarth,
Welcome to the Niyo Community! 
Thank you for getting in touch with us!
Upon checking, we see that you have an account with SBM Bank. Please note that, currently, there’s no option to update your email address through the Niyo app.
To update your email address in the bank records, you can:
- Send an email from your registered email ID to SBM Bank at customercare@sbmbank.co.in requesting the update, or
- Visit an SBM Bank branch in person if you’re in India and prefer to handle it offline.
These are the only available options at the moment.
We hope this helps! If there’s anything else we can assist you with, please feel free to reach out.
I require the DCB Niyo Global Debit Card Bank statement but the account is closed. I need the statement ASAP.
Hey @Neeraj_Parmaar
Welcome to the Niyo Community!
We’re here to help! Just give us a moment to connect and guide you forward. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Thank you for taking the time to connect with me, @Neeraj_Parmaar. As discussed, kindly reach out to the DCB Bank team at 
niyoglobal@dcbank.com using your registered email ID to request your account statement. They’ll be happy to assist you! 
Alternatively, you can also contact them directly at 
022-68997777 or 040-68157777 for any urgent support.
Thanks for the prompt reply!
2 Likes
I created my Niyo Global account a few years ago, it was completely an online process and everything was smooth. A while ago my student life finished and I decided I no longer needed this account. I emailed the support team to request to close my account and to my absolute shock, they replied to me saying that my registered email address is different from my own email address and that I have to email them from my registered email address to complete my account closure request. Ironically to my comfort I found out that the registered email address they claim is my iCloud address with a “privaterelay.appleid.com” which is apple’s way of hiding our email address when we use iCloud to sign up for services. This is a very simple thing and something anyone with any technical knowledge on iPhones and Apple IDs can understand. To my surprise no body a Niyo global customer care team is able to understand this. I have been attempting to contact them at both the toll-free numbers 1800-1033-817 and 1800-209-9335 but these numbers NEVER NEVER connect us to an agent they just keep us waiting on the line. I have had many emails (Absolutely useless and helpless from niyo asking me to reply from the registered email address again and again without listening to and trying to understand my very obvious grievance. I wanted to share this here with you all. Please think ten times before opening an account with Niyo Global.
Hi @Hadee_Faiz,
Welcome to the Niyo Community! 
Thank you for your time on the call. As discussed, please find the re-KYC link below:
If you encounter any issues or need further assistance during the process, don’t hesitate to reach out. We’re happy to help!
1 Like
Hello Nithin
I clicked on the link but there is no update email option it seems. I have scheduled the call for tomorrow 9:00 am as when I tried to connect an agent now it’s not working.
Hello Nithin
I am trying for the VKYC for a while it is showing waiting for agent to connect. Let me see. But during the process I was able to discover my full privaterelay id
The connect to agent now feature is not working Nithin seemingly no agents are active. So I scheduled a meeting for 12:00 PM let me see if that’s works.
It was scheduled for 12:00 PM today which is now and Ive been trying and it still shows connecting to agent without any hope
