Hello everyone,
I am facing netbanking issue. Dont know why my netbanking is disabled. I have already sent email for the issue but didnt get any solution.
I am out of country now I dont know what should do to transfer the amount from Niyo bank account.
Thank you in advance for suggestions.
Hey @Avnish_Chauhan
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @NIYOCOMM202509138JO4 Nishant,
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Thank you for taking the time to connect with us over the call, @NIYOCOMM202509138JO4 Nishant .
We’re glad to know the issue has been resolved and everything’s working fine for you now. Whenever you get a moment, could you please confirm the same here?
We truly appreciate your patience, and remember we’re always here if you need any further assistance 
Hey @Avnish_Chauhan!
We tried giving you a call, but couldn’t get through. 
Regarding your internet banking issue, please try refreshing the webpage and giving it another shot. Since this is fully managed by DCB Bank, we recommend reaching out to their Customer Care team directly at customercare@dcbbank.com or 022 6899 7777, 040 6815 7777 if the problem continues.
In the meantime, you can easily manage your Niyo DCB account right from the Niyo app! 
You can make quick IMPS or NEFT transfers, or use any third-party UPI app to send funds to other Indian banks accounts. Plus, you can use your Niyo card for smooth, hassle-free transactions—whether you’re shopping online (E-commerce), at a store (POS), using Tap & Pay, or need to withdraw cash from an ATM. 
If you need any more help, just let us know! We’re here for you. 
Thank you for reaching out. I am attaching screenshot of the trailing mail with the DCB bank since the date I am facing the issue. Finally I got the call today from the DCB bank regarding the issue, but surprisingly their IVR is denying that my entered atm pin is incorrect. Now I dont know who will justify that the entered pin is correct, cause I know that entered pin is correct.
Anyway the executive told me to call me tomorrow and resolve the unblock procedure. No Idea what’s new I got to know tomorrow after spending so many follow ups n all.
Thank you
Hi @Avnish_Chauhan !
We completely understand your disappointment and sincerely apologize for the inconvenience with your internet banking login. We know how vital it is to have seamless and secure access to your finances.
While we wish we could resolve this for you directly, internet banking services are a specialized function of our banking partner, and for security reasons, we do not have system access to troubleshoot login issues on their behalf. 
However, our team has already coordinated with the bank, and they have confirmed they will call you tomorrow to provide a solution. We appreciate your patience as they work to restore your access.
Thank you so much for responding back.
Unfortunately I didn’t get any call back from DCB bank and its almost a month is going to end with the issue. I don’t think anyone have this much time to follow continuously for the same issue.
I don’t know what to do. I guess I should raise a complaint to the RBI.
Thank you
Hey @Avnish_Chauhan!
We regret the inconvenience caused to you. Kindly allow us an opportunity to recheck the issue with the bank and assist you further.
Sure, opportunity is all yours. Help me and resolve the issue Please.
Thank you
Hi @Avnish_Chauhan !
We have escalated the issue to the concerned team. We will keep you updated as soon as we have more information. Thank you for your patience.
Hi @Avnish_Chauhan !
Thanks for your patience. 
We’ve checked with the relevant team, and they were unable to reach you at your registered number.
We want to inform you that, as per bank records, your account is currently under FRM and its services are temporarily blocked.
To unblock your account, please contact DCB Bank Customer Support directly by sending an email from your registered email ID to customercare@dcbbank.com. 
We appreciate your understanding and cooperation.
Thank you for your promt response. For your information, as I am out of country so my registered contact no. Is not working for calls. I have already shared my local contact which +971 522918067 with DCB bank. On the same number they contacted me recently.
Also if the account is temporarily blocked or something I am verfiying and want it to unblock. But nothing is working. The executive didnt call again till now and I am also busy with my work, i am not that much free for followup.
Hope you understand and find a way to resolve.
Thank you
Hi @Avnish_Chauhan!
We understand where you’re coming from. For the quickest resolution, we recommend you reach out to the bank directly.
Please send an email to customercare@dcbbank.com from your registered email ID. They would be happy to help you.
Well I am out of country and I dont know about the DCB bank branch in this country. I am in Dubai and if you have any idea about the bank branch, your suggestions are welcomed.
Thank you
Hey @Avnish_Chauhan,
I wish we could resolve this directly for you, but the account unblock process can only be completed by the DCB Bank team handling these requests. We’ve already raised your concern from our side as well and requested them to get in touch with you.
While you’re abroad, it’ll help if you also share your international contact number from your registered email - this ensures they can assist you promptly. I completely understand this might be inconvenient and really appreciate your patience!
I successfully completed my video kyc
But after the call I am recieving a message stating video kyc not successful
How to solve this
