Hey @Girish_Gogia
We’re eager to get this resolved for you! 
Unfortunately, we couldn’t trace your details. To investigate further, we’ll need a screenshot of the transaction 
. Kindly email it to us at 
global.escalation@goniyo.com from your registered email ID and share your ticket number here. If you already have an existing ticket, just provide that number — we’ll take it forward right away 
. Your patience means a lot, and we’re here to ensure this gets sorted quickly!
It seems to have got resolved. Thanks for the response.
Hey @Girish_Gogia
Thank you for the confirmation! If you need any further assistance, please feel free to write back — we’re here to help.
Hey @Poojan_Mehta
We’d like to inform you that regarding your Tap & Pay transaction issue, both the bank and our team tried reaching you multiple times at different intervals 
, but unfortunately couldn’t connect. Could you please confirm if the issue has been resolved at your end? Your confirmation will help us close this on priority. Thank you for your patience and cooperation 
Hey, I saw your comment about the exchange rate seeming higher than the Visa converter I’ve run into something similar on a trip last year. It might be due to the exact timing or any weekend processing, but if it’s way off, I’d suggest emailing Niyo support with your transaction details for a breakdown. They’ve helped me sort out a couple of queries before. Hope you get it resolved soon!
Hey @Bob_Brown
Thanks for sharing your experience and suggestion! We follow live Visa exchange rates, and transactions are processed at the rate applicable at the time of settlement. 
You can learn more here 
Visa Exchange Rate Calculator
Hi I have ordered a niyo dcb debit card yesterday. But the delivery address is not matching exactly with the the aadhar address. When talked to the chat person he told it is due to the system address limit. Would my card will arrive safely because I am going on a trip in 2 weeks
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hello,
I was given niyo global card 12 days back however account is still not activated.
Hi @Shiva_Garg,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hi thank you for the follow up… I have received my card and would like to close this ticket.
Thanks for the update! 
We’re glad to hear that you’ve received your card. We’ll go ahead and close this ticket.
Wishing you a smooth and enjoyable Niyo experience—happy banking!
Team,
I am getting such replies for past 12 days.
Regards
Shiv garg
Hi is it ok to use gpay for transaction will there be any charges?… I mean will it convert itself to local currency or is there a way to use the niyo app like gpay?
Thank you for taking the time to speak with us, @Shiva_Garg. We’re glad to hear that your account has been successfully created and the issue is now resolved. We truly appreciate your patience and cooperation throughout the process.
Wishing you a smooth and effortless banking experience — Happy Banking!
Thanks a lot Nithin.
I am sure that your personal intervention has made it possible.
Truly appreciate it & amazing customer delight by you.
Regards
Shiv
@Shiva_Garg, thank you so much for your kind words. We’re really glad we could make a difference and it means a lot to know you had a delightful experience with us. Happy Banking!
Yes, you can use GPay for transactions if the merchant accepts it and your card is added to GPay. There won’t be extra charges from Niyo, and the amount will automatically convert to the local currency as per the VISA network rate. Since Niyo Pay UPI has been discontinued, you’ll need to use a third-party UPI app for payments abroad.
Hope this helps clarify your query!
Hi thank you for the reply, in that case do I need to enable pay with UPI international?… If so it’s showing bank server busy past few days….
@aishwarya_thiyagaraj We have tried to reach you on a call, but couldn’t get connected. We will get in touch with you tomorrow and assist you with this. Appreciate your patience and understanding.
