Hey @NIYOCOMM20250810JULO
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Dear Niyo Support Team,
I have been using my Niyo Global Debit Card smoothly for the past week in Singapore. However, since [insert date], the tap-to-pay feature has suddenly stopped working. This has created a lot of inconvenience as I rely on it daily for MRT travel and other transactions.
The card is still active, but the inability to make contactless payments is causing serious difficulties in a new country. I kindly request you to:
1. Check if there is any block or restriction placed on my card for contactless transactions.
2. Re-enable or reset the tap-to-pay functionality at the earliest.
3. Confirm if there are any transaction or usage limits that I should be aware of while using the card abroad.
This issue is urgent as I need the card for my daily commute and other essential payments. Please look into this on priority and update me with a quick resolution.
Hi @Poojan_Mehta,
Welcome to the Niyo Community!
We’re sorry to hear about the difficulty you’re facing with Tap & Pay transactions.
If you’re using the Niyo SBM debit card, kindly note: while the overall daily limit is ₹25,000, you can perform a maximum of 5 Tap & Pay transactions per day, with each capped at ₹5,000. If you’ve already reached this limit, you may continue transactions at the POS by swiping your card and entering your PIN.
If you are using a Niyo DCB debit card, please let us know so that we can check with the DCB bank, and we will assist you further.
Yes it is dcb bank card..ols check and fix it asap
Hey @Poojan_Mehta
Thank you for the confirmation. Kindly allow us a window to have this checked and assist you further.
Plz Pls take it as priority its very much important as my all trasacations have been blocked
Sure @Poojan_Mehta! We understand the urgency and we shall connect with you shortly for further assistance.
Hey @Poojan_Mehta
We’d like to let you know that the issue has already been highlighted to the concerned team and we are in continuous follow-up with them. 
Rest assured, we’ll make sure to keep you informed of any further developments. Thank you for your patience and support as we work on this.
Yes please.. I have not made any transaction since 2 days and now I am left with limited cash for a day..
Sure @Poojan_Mehta! We will keep you informed once we have an update from the bank. Thank you for your patience and understanding!
I am using SBM bank debit card, previously I used equitos and I used to do travel deceleration. Now I am unable to do travel deceleration on SBM. Is it not needed or any limitations that is not allowing me to perform travel deceleration?
Hey Omkar!
Welcome to the Niyo Community!
Thanks for reaching out. With your Niyo SBM account, you don’t need to submit a travel declaration form anymore. The only requirement is to complete your Re-KYC whenever it’s prompted on the app or if you receive an email from SBM Bank.
Hope this clears things up! Feel free to ping us anytime if you’ve got more questions—we’re always here to help. 
hey, i will be travelling to Japan later in October 2025, was wondering if the SBM debit card will work there? This question has only arrises because of the recent RBI regulation.
Hey @shweta_rathi
Welcome to the Niyo Community!
We’re happy to share that with the recent RBI regulations being uplifted, your SBM Debit Card will work seamlessly in Japan 
. You can continue to enjoy hassle-free international transactions.
Just make sure to complete your Re-KYC before you travel, if not done already. You can simply hit the link https://www.goniyo.com/oa/sbm/savings/re-vkyc and complete it in a few minutes. Wishing you a smooth journey and wonderful experiences in Japan! 
Ordered esim but my mobile doesn’t support now Niyo guys are ignoring
Hey @NIYOCOMM20250824O3UW
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey Deep,
We tried calling you but unfortunately couldn’t connect 
. To help us assist you better, kindly elaborate on your concern at 
global.escalation@goniyo.com
and share your ticket number. If you already have an existing ticket, please provide the ticket number here so we can follow up on it promptly.
We truly appreciate your patience and cooperation
I topped up Opal card in Sydney Australia with $10. Amount charged by Neo DCB debit card was Rs 694.29 and additional amount of Rs 69.43.
These amounts are way above the exchange rate of approximately ₹57 with Australian dollar.
Please let me know the reason and help in understanding the problem and guidance for future spending.
PS. Within one hour as I was trying to contact and find the answer, the amount deducted as shown in my bank account has reduced to.Rs 578.58 and Rs 57.86. It is confusing. In any case additional amount of RS 57.86 is not understood..
Hey @Girish_Gogia
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
.
No worries! You can still proceed with account creation through one of these options:
Visit your nearest DCB Bank branch 
to open your account offline.
Locate your nearest branch here: 
Open an account with SBM Bank 
through our online onboarding process.
