Amount debited twice but not received by the merchant

Support & Troubleshooting
1

I made a transaction for rs. 2665 in a supermart called win mart in VIETNAM. The first transaction got declined,then again another transaction was done but it also got declined. When I checked my account info, the money was deducted twice 2665+2665. The merchant said they haven’t received the money and are denying it. My money is stuck. Please help asap. I’m attaching bot the transaction id’s

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2

Hi @kushagra2 ,

Apologies for the inconvenience caused.

To help us resolve the issue, please share the above screenshot with our in-app support team at global@goniyo.com. Our dedicated team will review your case and assist you accordingly to ensure the problem is resolved as quickly as possible.

Thank you for your patience and cooperation

3

already done that but its not resolved yet.

4

Hi @kushagra2 ,

Could you please share with me the reference number of the complaint you raised?

Thanks

5

CS1280736 this is the number

6

Hi @kushagra2 ,

We are unable to find any details from the reference provided above. Could you please check your email. You must have received 7digit numerical number.

Thanks

7

2274699 this is the ticket no.

8

Hi @kushagra2 ,

Thanks for sharing the ticket number of your complaint.

For assistance with your DCB savings account, please write an email to niyoglobal@dcbbank.com or call DCB Bank directly at 040 68157777 or 022 68997777 (available from 8:30 am to 8:30 pm).

Thank you.