This is regarding one of my 3 international transactions( USD 48.91X3= 146.73) that happened on 2 Nov around 8pm USA time. All 3 transactions failed at merchant and money debited from my DCB account. For all 3 times money is not received by merchant. Attached is transaction history.
Kindly initiate refund as possible as the amount is huge and it is very concerning to me
Hoping to hear from you soon
Hey @shashank_kadam ,
Welcome to the Niyo Community! 
Thank you for reaching out regarding the unsuccessful international transactions. We deeply regret the hassle and distress this has caused, especially given the significance of the amount involved. We understand how important it is to have clarity and prompt support in such matters.
Upon reviewing your case, we confirm that our team has escalated the issue with the bank, and the reference ID for this matter is CS1479996. As per the standard procedure for international refunds, the estimated resolution timeline (ERT) is set for 18th December.
We want to assure you that we’re closely monitoring this case, and we’ll make every effort to expedite the process as much as possible. You will receive further updates directly on your registered email ID.
