Hi @Dheeraj_Ck,
Welcome to the Niyo Community! 
We’re really sorry to hear about the trouble you’ve faced with the account closure process.
Please allow us some time to get this checked and assist you further.
hi there, I would like a callback about niyo dcb annual fee and closing fee
your support page says there is no fee for first year, if I open account in 2025 January and close it before 2 year, there wont be any fee right ??
Thank you for your valuable time on the call, @Dheeraj_Ck. As discussed, we have escalated your callback request to the DCB Bank team, and they will be reaching out to you shortly. We appreciate your patience and understanding.
Hi there,
1 - I havent got a call from them but I am going to trust niyo community support, you guys said that if a person opened free niyo dcb zero balance account on lets say january 10 2025 and closed it after 381 days, there wont be annual card maintanence fee or account closing fee
2 - You guys have been really helpful, but contacting global@goniyo.com was a waste of time, if niyo community support did customer support, I probably wouldnt be leaving niyo and dcb card. They are really incompetent, I dont know if social media team can do anything about it but I want to give a feedback about it.
Thank you Nithin, have a good day!
Hi there, do give a callback, I have a niyo global account with the same email right now
Hi @Dheeraj_Ck, thank you for sharing your feedback with us. We understand your concern and truly appreciate your patience.
We’ve raised a request with the DCB Bank team regarding your query, and they will be reaching out to you shortly. We kindly request you to wait for some time.
For clarity on DCB account closure charges:
-
Within 30 days of first credit: Free
-
After 30 days but within 12 months: ₹250/-
-
After 12 months: Free
We appreciate your understanding and are here to assist you at every step.
Hi there,
Niyo advertise niyo dcb card as free zero balance account, but hides the annual maintenance card fee of 500 INR,
We have talked with DCB support and as of now they arent able to answer questions properly,
We would also like to say that niyo community support and dcb support is way better than niyo customer support right now,
Why Niyo charges and hides card fee and advertise as zero balance account,
Niyo says the card fee for first year is zero, does that mean if we block the card this year there wont be any maintenance fee next year,
Annual fee of card for next year shouldnt be charged if we have blocked the card now,
We demand niyo to discuss it with dcb and get back to us preferably in the community as niyo is misselling the account and card to users by hiding annual card fee and advertising as a zero balance account,
Thank you
Hi @Dheeraj_Ck,
Thank you for sharing your detailed feedback. We sincerely apologize for any confusion caused.
To clarify, the annual maintenance charges (AMC) for the Niyo DCB card are determined by DCB Bank. These charges can be waived if an average quarterly balance of INR 5,000 is maintained in the account, which helps ensure that the card can remain effectively free for users who maintain the balance.
We understand your concerns about transparency and truly value your feedback, as it helps us improve communication and provide a better experience for all users.
We truly appreciate your patience and continued support.
Asking to keep minimum balance in a zero balance account doesnt make any sense, its clearly mis selling by niyo global, I have shared screenshots proving that here, if I am charged annual fee for the card which I have blocked I am going to file a consumer complaint against niyo and a complaint with rbi ombudsman against dcb for supporting mis selling and trying to scam people, niyo or dcb didnt answer the questions I have asked right now
@Dheeraj_Ck, thank you for sharing your concerns and feedback. We sincerely apologize for the confusion.
To clarify, the Niyo DCB Savings Account is a zero-balance account. The annual maintenance charges (AMC) you mentioned are for the DCB card, not the account itself, and these charges can be waived as per DCB Bank guidelines if an average quarterly balance of INR 5,000 is maintained.
As discussed on the call, you may proceed to close your account once you complete the account anniversary. If you need any assistance with this, you can reach out to DCB support at customercare@dcbbank.com and they will be happy to assist you.
We truly appreciate your patience and understanding while we work to ensure a clear and smooth experience.
Hi,
I hereby request you to please close my account in DCB Bank (through Niyo):
Acc: 0*************9
IFSC: *******89
Cust ID: 1********7
I am physically outside India and cannot come back.
Hi Soham,
Welcome to the Niyo Community! 
We’re sorry to hear you’re looking to close your account.
Since you are currently outside of India, you can proceed with the closure by dropping an email to customercare@dcbbank.com from your registered email address. Once you have sent the email, please share the ticket number here so we can track the progress and ensure this is prioritized for you.
Note: For your security, we have edited your post to remove your personal account details and Customer ID, as sharing them on a public forum can be risky.
Close my bank account i dont need it anymore niyo sbm and niyo dcb both
Hey @Dhawal_jain
Welcome to the Niyo Community!
We tried reaching you over a call but couldn’t connect. To proceed with account closure, please get in touch with the respective bank:
For DCB Bank
customercare@dcbbank.com
022 6899 7777 / 040 6815 7777
You can also visit the nearest branch or contact them via your registered email/number.
For SBM Bank India
18002099335
customercare@sbmbank.co.in
Alternatively, you can share your consent at global.escalation@goniyo.com along with the ticket ID here, and we’ll take it up for you.
We appreciate your patience and cooperation. 
Dear DCB Bank Niyo representative
Please close the bank account linked with this account. Since I am not planning to return to India, I cannot visit the dcb branch office directly.
I haven’t received a response to my emails about this topic yet.
Hey @Adnaan_Mansoor
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Adnaan_Mansoor
We appreciate your time over the call. As discussed, kindly send an email requesting closure of your Niyo DCB Bank account to customercare@dcbbank.com 
mentioning the reason for account closure and share the ticket/reference ID with us once done. We will coordinate with the bank team further and follow up on your behalf to help get this resolved at the earliest.
We truly appreciate your patience and understanding throughout this process. If you have any additional concerns or information to share, please feel free to write back to us.
Good Morning @Sahiti
Thank you for your help
I emailed the right address, I think the ticket is DCB=006-523-799
Hey @Adnaan_Mansoor
Thank you for the confirmation. We request you to kindly allow 24–48 hours for the bank to review and assist you further. In case of any delay or if you need any additional assistance, please feel free to reach out to us. We are here to support you throughout the process.
