I have had a “Niyo card” since around 2019. At that time, there was only 1 niyo, there was no equitas/ SBM etc. It was/is a DCB current account I believe.
The app is “Niyo Global”. I have a separate app called “Niyo”, which has a black icon, and the “Niyo Global” has a red icon.
A day or two back, I received a SMS and subsequently an email saying **Important - Closure of your DCB Niyo Global Debit Card **
Is this true?
As an alternative, it says you can download the Niyo app and sig
n up. Is this same app that shows my Equitas details? Becase in that app I am not able to create a DCB account (see screenshot)
Hi @harisundara.rajan ,
Your existing DCB account will be merged into your Niyo DCB account. There’s no need to worry; you can share your current active DCB account details with our team before 31st July 2024, and they will handle the merging process to ensure everything continues to work smoothly. Please note that you will need to complete your KYC while you are in India. For further assistance, kindly email us at global@goniyo.com.
Kindly find the details you need to share.
Date of Account Opening:
Customer Name:
Customer Mobile Number:
Customer Pan Number:
Account Number:
Branch Pincode/Name:
Thanks
Your existing DCB account will be merged into your Niyo DCB account.
I do not have a Niyo DCB account. I am not able to open one. I only have a Niyo Equitas account.
Date of Account Opening:
How do I find this detail? I opened it nearly 5 years ago, when the Niyo initiative was new.
Branch Pincode/Name:
Where do I find this?
Hi @harisundara.rajan ,
Will DM you on this and assist you over the call.
Thanks
I noticed, today i suddenly received Email from DCB Bank “Your account number ****** is debited by INR ****** on 06-06-2025 01:58:48 PM IST . Available Bal is INR 0”. When i checked the transaction into the app then say there"Niyo account closure " without any notice Or without my permission…How did you do that?..Can you Explained?(Niyo App Team Or DCB Bank Team)…
Hey @NIYOCOMM202506063X81
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @NIYOCOMM202506063X81
As confirmed by DCB Bank, your account was closed due to incomplete KYC. The bank sent you an email on April 10, 2025, 
requesting the necessary documents, but the bank did not receive them. To comply with the banking guidelines, the account was closed 
.
For any further clarification regarding your account, kindly contact DCB Customer Care at customercare@dcbbank.com or 022-6899 7777 / 040-6815 7777 from your registered email ID or mobile number.
