Account Closure online - Niyo Global

Support & Troubleshooting Help
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23

Hey @NIYOCOMM20241228Y2UZ

Welcome to the Niyo Community! :raised_hands:

Thank you for your time during the call. As discussed, we note that your account with Niyo has not yet been created, although the basic details were provided during the app registration process. As per your request, we will not proceed with the data deletion process. This will ensure you have a seamless experience if you choose to use Niyo’s banking services in the future.

Thank you! :innocent:

24

Hey @NIYOCOMM20241228Y2UZ

We appreciate your time on the call! :blush: As discussed, we’ve escalated the matter to the bank to ensure it’s prioritized, and we’re actively following up on it. Rest assured, we’ll keep you updated with any further developments.

Thank you for your patience and understanding!

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How to close niyo sbm and dcb account permanently

26

Hey @Mit777

Welcome to the Niyo Community! :raised_hands:

We’re sorry to hear that you’re considering closing your Niyo accounts. We truly value you as a customer and would love to assist you with any questions or concerns you may have. :blush:

If you do wish to proceed with the account closure for SBM account, please send an email to global@goniyo.com with the subject line “I want to close Niyo SBM savings account” from your registered email ID. :e-mail: This will help us escalate the request to the bank.


In your email, please include the following details and documents:

  • Account number :scroll:
  • Name on the account :memo:
  • Reason for closure :stop_sign:
  • Customer ID proof (Digitally verified and masked self-attested Aadhaar card or Self Attested PAN card) :id:
  • A copy of another bank cheque (with your name printed on it) :credit_card: or an image of your passbook :open_book: (for transferring any remaining balance)


The team will review the documents and guide you further on the closure process. :white_check_mark:


For DCB accounts, they can be closed by visiting your nearest DCB Bank branch :bank:. Feel free to connect with our live in-app chat team for any immediate assistance.


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!

Let us know if you need any further help! :blush:

27

Where do I mail in order to close my SBM Niyo Account? I no longer want to use it.

28

Hi @SHOU,

Welcome to the Niyo Community! :raised_hands:

We are sorry to hear that you want to close your account permanently. If you have any concerns, please let us know we will assist you.

However, if you still wish to close your account, to proceed with the account closure, kindly write an email to global@goniyo.com with the subject “I want to close Niyo SBM savings account” from your registered email ID so that we can escalate this with the bank.
Please include the below details and documents in the email:
Account number

  • Name on the account
  • Reason for closure
  • Customer ID proof - (Digitally verified and masked self-attested Aadhaar card or Self-Attested PAN card)
  • Another Bank Cheque Copy, please make sure that your name is printed on the cheque, or you can share an image of your passbook. (for transferring the balance, if any) :niyo_community: