Hey @NIYOCOMM20241228Y2UZ
Welcome to the Niyo Community! 
Thank you for your time during the call. As discussed, we note that your account with Niyo has not yet been created, although the basic details were provided during the app registration process. As per your request, we will not proceed with the data deletion process. This will ensure you have a seamless experience if you choose to use Niyo’s banking services in the future.
Thank you! 
Hey @NIYOCOMM20241228Y2UZ
We appreciate your time on the call! 
As discussed, we’ve escalated the matter to the bank to ensure it’s prioritized, and we’re actively following up on it. Rest assured, we’ll keep you updated with any further developments.
Thank you for your patience and understanding!
How to close niyo sbm and dcb account permanently
Hey @Mit777
Welcome to the Niyo Community!
We’re sorry to hear that you’re considering closing your Niyo accounts. We truly value you as a customer and would love to assist you with any questions or concerns you may have.
If you do wish to proceed with the account closure for SBM account, please send an email to global@goniyo.com with the subject line “I want to close Niyo SBM savings account” from your registered email ID. 
This will help us escalate the request to the bank.
In your email, please include the following details and documents:
or an image of your passbook 
(for transferring any remaining balance)
The team will review the documents and guide you further on the closure process. 
For DCB accounts, they can be closed by visiting your nearest DCB Bank branch 
. Feel free to connect with our live in-app chat team for any immediate assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Let us know if you need any further help!
Where do I mail in order to close my SBM Niyo Account? I no longer want to use it.
Hi @SHOU,
Welcome to the Niyo Community! 
We are sorry to hear that you want to close your account permanently. If you have any concerns, please let us know we will assist you.
However, if you still wish to close your account, to proceed with the account closure, kindly write an email to global@goniyo.com with the subject “I want to close Niyo SBM savings account” from your registered email ID so that we can escalate this with the bank.
Please include the below details and documents in the email:
Account number
Hey Guys, the purpose of getting the Niyo SBM debit card has been completed. Now I don’t need this account. I’m thinking of deleting the account from the bank ~ but when I talk with the voice bot (in-built in app) suggested me to block the account/card.
I need expert’s advice here.
Because I don’t need the account here after i.e I’m not gonna use niyo app.
Please give me a solution asap, thank you.
Hey @Rajesh_Kanna_R
Welcome to the Niyo Community! 
We’re glad to have been part of your journey, and while it’s time to say goodbye for now, we’ll always be happy to welcome you back whenever you need us again. 
If you’re sure about closing your Niyo SBM account, please send your written consent from your registered email ID to 
“global@goniyo.com”. Once we receive it, we’ll take care of the rest.
Wishing you the very best ahead! 
Hi,
I am not using my Neo SBM account and have 0 balance for quite sometime.
I want to close the account. Please let me know the process.
Regards,
Subhra
Hey @Subhra_Jyoti_Majumde
Welcome to the Niyo Community!
Sorry to see you go! If you wish to close your Niyo SBM account, we can certainly help you with that. Please drop us an email from your registered ID to global@goniyo.com . Our team will guide you through the closure process and assist you further. We’re here to help! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
>
As suggested by you, I have written to global@goniyo.com but they replied with a full page advertisement of why I shouldn’t close my account. I replied to that mentioning again that I want to close my account. It’s 2 days now but haven’t heard back.
Apologies for the trouble you’ve faced. We’ve highlighted this to the concerned team to ensure it’s looked into on priority. Please allow some time — you’ll hear back from them on the same ticket shortly.
Thank you for your patience. We’ve escalated your account closure request to SBM Bank for further processing. We’ll keep you informed as soon as we receive an update.
Appreciate your patience and cooperation in the meantime.
Even after escalation, all I got is a mail stating we need some more time. Five days have passed since then and yet no update.
If this is a tactic to delay the closure and take it to July so that you can charge me debit card annual fees, please note, it is not going to work. If you do that I will complaint to RBI Ombudsman, and it will be you who will end up paying a compensation.
We sincerely apologize for the delay and any inconvenience caused. We’ve attempted to reach you over call to share an update but couldn’t get through.
Please note that the account closure process is handled directly by SBM Bank. Your closure request had already been escalated, and we’ve now received confirmation that the account has been successfully closed. You will receive an official confirmation email from the SBM bank as well.
Thank you for your continued patience and for allowing us the opportunity to assist.
