Video KYC not done at. Clarity not enough!

Everytime they say not clarity enough. Samsung user having this problem… Yup I’m using Samsung M51 device… Tried 3 times but No luck… what to do now…? can I must use other device???

Hey @MoniMokshith! Welcome to Niyo Community!

We are sorry about it. We’d request you to retry under better light conditions or you may use any alternative device to complete the video KYC. Alternatively, you may try to schedule an offline KYC visit.