I am not able to complete Niyo X Full Kyc

Hi, I initiated full kyc and submitted Aadhar OTP but for some reason, video kyc is not starting. Can somebody had solution for this?

Hi James,

Apologies for any inconvenience caused.

Could you please forward the issue along with a screenshot to our dedicated support team at global@goniyo.com? They will be more than happy to assist you and ensure a prompt resolution.

Thank you for your understanding and cooperation.

I contacted support (equitas escalations mail). Shared all the details. But they are not able to solve my issue. Should I forward the case to global mail?

Hi James,

Please do that! Our team will check and update you.