Unable to access my Niyo account!

Support & Troubleshooting Help
1

Since yesterday I have not been able to login into my Niyo app, neither via phone no. nor via email id. Each time I try to login in it says cancelled. Please help urgently

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2

Hey @Suruchi_Sharan,

Welcome to the Niyo Community! :raised_hands:

We deeply regret the hassle you’ve experienced while trying to log into the Niyo Money app. As discussed, this issue is due to some exciting upgrades and enhancements we’re implementing to improve your experience. :star2:

To resolve this quickly, could you please reach out to our team at care@niyomoney.com? :love_letter: We’re here to help and ensure you’re back in the app without any hassle.

Thank you so much for your patience :pray:, and we look forward to having you back in no time! :rocket:

3

Hi!

As suggested, I have sent the email.
Could you please let me know by when can we expect this issue to be resolved

4

@Suruchi_Sharan,

Thank you so much for confirming and sharing your experience with us! :pray: We’ve already escalated the issue to our team, and we’re on it.

Please allow us 24-48 hours to look into this thoroughly – we’ll keep you updated on the progress.

Appreciate your patience and understanding! :blush::blue_heart:

5

@Suruchi_Sharan,

:star2: Thank you so much for your time on the call! :star2: We’re happy to report that your app issue has been fixed, and everything should function perfectly now. :raised_hands:

If you encounter any other issues, don’t hesitate to email us at care@niyomoney.com – we’re here to support you! :blush:

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6

Thank you so much for reaching out and helping me with my query. The app is working fine now.

Thank you for your support

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7

@Suruchi_Sharan

Thank you for the confirmation!!

If you encounter any other issues, don’t hesitate to email us at care@niyomoney.com – we’re here to support you! :blush: