Two refund are stuck since more than 10 days

Support & Troubleshooting
1

My two refunds (474.49 USD & 662.09 USD) are stuck since a long time. Both of them have been initiated by vendor since more than 10 days but I haven’t received it in my bank account. I didn’t get any response from your service team.

2

Hi @akansha ,

Apologies for the inconvenience.

Could you please provide the ticket reference number? I will personally check on it and coordinate with our team to ensure the issue is resolved as quickly as possible.

Thanks

3

Ticket reference number : CS1303528.

4

Hi @akansha ,

We are unable to track the ticket with the reference number you provided above. Kindly share the 7-digit numerical number you received after emailing global@goniyo.com. This will help us check and revert to you accordingly.

Thanks

5

Ticket reference number: 2310552

6

Hi @akansha ,

Thank you for providing the ticket reference number. I will highlight this issue and work on it as a high priority to ensure it is resolved at the earliest possible time.

Thanks