Thank you for your time on the call, @Deepak_Leekha. As discussed, we have forwarded your issue to the bank team for further investigation. In the meantime, we kindly request that you provide us with an alternative international phone number so the bank team can contact you directly and assist you promptly.
Hey @AKSHANSH_BABERWAL,
Thank you for confirming that the amount has been credited back to your account. Regarding the ATM charges, we have requested the bank team to look into the issue. As soon as we receive any updates, we will ensure to keep you informed. We appreciate your kind understanding.
Hey @AKSHANSH_BABERWAL, regarding the ATM charges, we and the bank team have tried reaching you by phone but were unable to connect. We request you to kindly share a convenient time for us to arrange a callback from the bank team so we can proceed further.
Hey Niyo team
I am in Italy right now so conventional calls aren’t possible. If it’s possible call me on whatsapp otherwsie I can provide an alternative number to contact
Hey @AKSHANSH_BABERWAL, it would be great if you could share an alternative number with us via DM so that we can ask the bank team to give you a callback.
Balance added to DCB Account but not reflecting in NIYO
Mobile number +91-95XXXXXXX23
Hey @Prajval_Kumar
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Prajval_Kumar
Thank you for your time during the initial call. We attempted to reach you again to share an update; however, we were unable to connect. Kindly let us know a convenient time so we can get in touch with you for further assistance.
We’ve shared a DM requesting certain details. Kindly revert to us over the same so we can assist you promptly. Thank you for your cooperation and understanding!
Hey @Prajval_Kumar
We tried reaching out to you again, but couldn’t connect. We’d like to inform you that the transaction was earlier declined due to the 20% TCS (Tax Collected at Source) being added to the transaction amount. You may now proceed with the transaction — it should go through smoothly without any issues.
Additionally, please note that as per regulations, 20% TCS is applicable on international transactions. For transactions up to ₹10 lakh, the TCS amount is usually refunded within 1–2 business days. For transactions beyond this limit, the TCS can be claimed or adjusted while filing your Income Tax Return (ITR).
Should you need any further help, please feel free to write back. We’re just a step away..!
Hi @Atik_Shah by when will the money be refunded? I have not heard from the dcb bank team.
@Atik_Shah @saraswathi.r any response or update here?
Hi @saraswathi.r @Atik_Shah i still have not received my money yet. I expect a quicker response on the issue. I have been charged 3 times additionally. By when will the money be refunded?
Hey @Deepak_Leekha
We deeply regret the delay. Kindly allow us a window to have this checked with the bank and help you with an update shortly.
Hey @sai_karthik
We tried calling you, but unfortunately couldn’t connect. We would like to inform you that the amount has been successfully credited to your account. Kindly check and confirm the same at your end.
Thank you for your patience and cooperation throughout this process 
If you need any further assistance, please feel free to reach out—we’re here to help 
Hey @Sanuwar_Ali
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Sanuwar_Ali
Unfortunately, we’re unable to locate your details using the email ID “aXXXXXXXXXX7@gmail.com”. Kindly share your concern in detail along with your registered details at global.escalation@goniyo.com 
and help us with the ticket ID, if available, so that we can thoroughly investigate the issue and assist you further. 
Dear Team
Though my account reflects the amounts the bank account is blocked/ frozen. I have sent several mails to the bank. The bank replied after many days that I am not reachable. So I gave them an alternative number to call. But so far I have not heard from them. Today I received a call on the alternative number but I was surprised inspite of a public holiday a call came from them. Hence I didn’t take the call. It would be nice if the bank can give a time slot and date of the call. Moreover I am presently in Australia which is ahead by 5.30 hours.
I am unable to use the amount for my expenses. It is very frustrating. All this is happening when I am not at fault .
Thanks and regards
Vivekanand Dutt
Hi @vivekdutt,
We’re sorry to hear about this and understand how difficult it can be when you’re abroad and unable to use the funds. Please allow us some time to check this with the team and coordinate a call at a suitable time, keeping your time zone in mind. We’ll keep you posted with updates.
Thank you for your patience.
