Hey @Prathamesh_Shanbhag ,
Welcome to the Niyo Community! 
Thank you for reaching out and sharing your experience. We’re sorry to hear about the inconvenience with your recent transaction. Please DM us your ticket ID so we can locate your case and assist you promptly.
Ensuring a resolution for issues like this is important to us, and we want to make sure you’re supported every step of the way. Rest assured, once we have the ticket ID, our team will review the details and work with you to find a solution. We look forward to helping you resolve this.
Please send them via DM as follows:
- Tap on my profile icon.
- Select “MESSAGE.”
- Enter your details in the message body.
Hope to hear from you soon.
