Hi Niyo Team,
I am new customer to your services DCB debit card and let me make it a clear point that your inapp support team is inefficient enough to help/assist the clients.
1- They do not understand what the problem is.
2- They are not interested to understand the customer pain point.
Issue 1 - Even after waiting for more than 24hours (it’s been 30 hours now) I am not able to make payments of more than 5k. Somehow your system still thinks my account has not been active for more than 24 hours. When reached out to in app support they are not able to understand the issue and provide details to why it is happening, forget resolution.
Then I tried calling the DCB Bank, as per them I had to make a total of 5k transaction only then the next limit of 1 lakh would become available that too I will have wait for next 24 hours after doing transaction of a total sum of 5k.
Issue 2 - Tried to make a payment for Indonesia visa and the the transaction was declined with no clear message to why this would happen. When reached out to the inapp support team they mentioned that there is an issue with the merchant accepting the DCB payments and asked to use a different merchant. Really you are telling your customer to switch to a different merchant how is this a resolution?
This puts me in a risk of travelling with a forex card that literally had no support and services of which are not reliable at all.
Would you be open to list out the name of merchants your services have issues with so that your customers are not left in wandering situation travelling abroad.
