Transactions and Refunds on Niyo Cards

Hey @NIYOCOMM202602036XLI

Welcome to the Niyo Community! :hugs:

We understand your concern. We tried reaching you over a call, but couldn’t connect :telephone_receiver:. Please note that Niyo currently does not support direct fund transfers to international bank accounts. However, you can use your Niyo card for international transactions such as e-commerce, POS, Tap & Pay, and ATM withdrawals :globe_showing_europe_africa::credit_card:.

The “Send Money Abroad” feature is presently available only for students making university fee payments :graduation_cap:.

If you’re facing any issue while making a merchant payment using the card, please share an error screenshot at global.escalation@goniyo.com and help us with the ticket ID here so we can assist you promptly. We’re here to help! :blush: