Hello Niyozens! :wave:t3: If you’re having issues with transactions or refunds (domestic or international) on your Niyo card, this is the place to discuss and get help. :hammer_and_wrench: What to Talk About: Problems with transaction approvals or declines :x: Delayed or missing refunds…

Hey @vivekdutt , We and the DCB Bank team made several attempts to reach you by phone, but couldn’t connect. After checking with DCB Bank, we see that your card is blocked. To get a new card reissued quickly, we kindly request that you contact the DCB Bank team directly at 022-68997777 or 040-68157…

Dear sir/Team Thank you for your email. I have to inform you that after giving the time slot and the number I have not received any calls from DCB Bank during the time slot given by me. Moreover I have to state that my account at DCB Bank is blocked/frozen. And the issue I have raised is about the …

Hi @Deepak_Leekha As per the confirmation received from the bank, they have successfully connected with you on your registered mobile number and have raised a complaint under reference ID: CS2029064. The expected resolution timeline is 8 working days. We request your patience until then .…

Hey @vivekdutt , We completely understand your disappointment, and we’re sorry for the inconvenience. After checking with the DCB Bank team, we would like to inform you that your Niyo DCB account is active. However, it’s just your Niyo DCB card that’s currently blocked. To place an order for the ne…

Hi, I added 15,000 rs into my Niyo Global DCB Card, via UPI but it is not showing in the app balance. I checked within DCB Bank app and balance shows added there but Niyo app still shows 0. Can you kindly work on this and update when this will be resolved? If this is how slow the updating of balan…

Hi @NIYOCOMM20260201EA0O Yash, We tried reaching you over a call a couple of times but couldn’t get through. Could you please confirm if the amount is now reflecting in your Niyo app balance? If not, kindly share the transaction screenshot with us via DM along with a convenient time to connect, and…

I tried to pay to a Spanish account using niyo card in wise but it said we don’t accept those cards

Hey @NIYOCOMM202602036XLI Welcome to the Niyo Community! :hugs: We understand your concern. We tried reaching you over a call, but couldn’t connect :telephone_receiver:. Please note that Niyo currently does not support direct fund transfers to international bank accounts. However, you can use your…

Connect me through WhatsApp im currently in spain

Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help

Nith_In (Nithin M Kuriakose) February 2, 2026, 3:09am 1255

Hi @NIYOCOMM20260201EA0O,

Welcome to the Niyo Community!

We apologize for the inconvenience caused. We understand the delay can be concerning, as balance updates usually reflect instantly.

Please allow us some time to get this checked, and assist you further.

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Transactions and Refunds on Niyo Cards

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