Transactions and Refunds on Niyo Cards

I got my niyo DCB debit card yesterday. I loaded 5150 money and it relefcts.
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I was trying to pay INR 2130 for lagguage in trip.com but it is not going through and showing payement failed. Attached below 2130 amount I was trying to do and below error I am getting. Error I am getting below Payment for your additional baggage failed Dear, We regret to inform you that the payment for your optional service was unsuccessful. Please retry the payment at your earliest convenience.

Please help me I have mailed also but no one is helping me