Hi @Mohan_Raj_G_D, Welcome to our community! Inconvenience regretted! This has been highlighted to our team and they are working on it. For a few users, it’s taking a slightly longer time and we kindly request you to please wait. Once the issue gets resolved, your account will be created and you’ll be able to access it by logging in to the app.
Hey @adarshurs! Your Niyo Global by SBM account has been created successfully. We believe that you were able to access it through the Niyo Global by SBM app. For any help, reach out to our Live Chat Support through the app and we are happy to assist you. We once again thank you for your patience and for allowing us to serve you.
Regards,
Hey @Pranay_Shinde! Your Niyo Global by SBM account has been created successfully. We believe that you were able to access it through the Niyo Global by SBM app. For any help, reach out to our Live Chat Support through the app and we are happy to assist you. We once again thank you for your patience and for allowing us to serve you.
Regards,
Hey, @Deepak It has been 10 days already and the app is stuck on “Processing your Wealth Account” for me. Kindly check asap. Thanks!
Hi @Devang_Jain, Welcome to our community! Inconvenience regretted! This has been highlighted to our team and they are working on it. For a few users, it’s taking a slightly longer time and we kindly request you to please wait. Once the issue gets resolved, your account will be created and you’ll be able to access it by logging in to the app.
@Deepak I am facing the same issue, stuck on processing for more than 10 days.
Been more than 10 days and the wealth account has not been created. Completed all verification and kyc. Kindly address this issue.
Hi @Varun_esque, Welcome to our community! Inconvenience regretted! This has been highlighted to our team and they are working on it. For a few users, it’s taking a slightly longer time and we kindly request you to please wait. Once the issue gets resolved, your account will be created and you’ll be able to access it by logging in to the app.
It’s been over 30+ days and multiple promises(email, live chat) to get the 5-7 days issue resolved but still no update on my account.
Same case for me, stuck on wealth processing for 2 months, no resolution after multiple promises.
Welcome to our Niyo community!
This is certainly not the way we had planned it for you. Our team is predominantly working to bring a fix for the issue. We understand it has taken a slightly longer time than usual. Appreciate your patience. Once the issue gets resolved, your account will be created.
Gracias,
Ranjith M
Hi
i applied for opening an account in Niyo global for which at the end a message was displaced stating that Processing wealth account. In fact I have not applied for wealth account. I am a student and applied for saving account to do international transactions . Therefore, I request you to kindly look into the matter and expedite the process as I am going to USA shortly and I need Niyo Global card immediately.
Hi @Nikhil_Achanta, welcome to our community! Inconvenience regretted! A few of our users are facing this issue while onboarding for Niyo SBM. It has been highlighted to our team and they are working on it. Unfortunately, it’s taking an unusual time and we sincerely apologize for it. We are constantly following up with our team to have this fixed. It would be great if you can allow us some more time. In the meantime, you may use your NiyoX which offers a 0 forex mark-up for international transactions
Hi Deepak,
It’s been more than 2 months. Can you please escalate the issue.
Thank you,
Praneith
Hi @Praneith! We are sorry for keeping you waiting! As we checked, your account details, we may not be able to onboard you for Niyo SBM as you have Simplified KYC for the year 2018. It may take some more time for us to bring an alternative way to onboard such users and we do not have a tentative timeline for it. As an alternative, you may try NiyoX, which offers a 0 forex mark-up for international transactions.
Regards,
Hello sir I applied for niyo savings account on 12th of July since then it’s just show processing your wealth account check back in 5 - 7 business days. I’ll be needing physical card in this month itself so will you please look into this problem.
Same issue with me also. is there any alternative for this?
Hey @Sandesh1928! Welcome to Niyo Community!
Inconvenience regretted! A few users are facing this issue while onboarding for Niyo SBM. This has been highlighted to our team and they are working on it. Unfortunately, it’s taking a long time and we do not have a tentative timeline for it. We’ll reach out to you upon receiving an update on this from our team. In the meantime, you may try NiyoX which offers a 0 forex mark-up for international transactions.
Regards,
Hello, I’m facing the same issue. Can you please expedite the process for me
Hey @Vaishnavi_M_J
A warm welcome to our community 
Kindly inbox your registered mobile number for us to check and offer you the needed support.
Gracias,
Ranjith M
Deepak, How the hell are you promising him to wait while he has the same issue as mine? You denied the processing of card for me. Why not him?
