Hi @Deepak My app is also stuck in ‘Processing your wealth account’ for 15 days now. I have also emailed 2 times to the customer service but the issue is not resolved.
Hey @karthikeya_kumar! Welcome to Niyo Community!
The issue has been highlighted to our team and they are working on it. Kindly note that it’s taking a slightly longer time. Rest assured, we’ll reach out to you as soon as we receive updates on your case.
Regards,
Hey @Deepak The app went from check back in 3-4 days to 5-7 days. Can you please give an approximate date on when this will be fixed? So that I can make alternate plans atleast.
Hey @Mayur.Karthikeyan! The issue has been resolved for most of the users while a few are still facing it. Our team is working round the clock to fix it. However, it’s still taking a longer time than we expected. We are following up with our team on a regular basis. We’ll connect with you as soon as we receive updates. We are once again sorry for the delay happening from our end.
Facing same issue from last 10 days & no update is getting is really someone working on it ?
Or just give update to applicants that how much more time it will take
Hey @Pranay_Shinde! Welcome to Niyo Community!
Your details have been forwarded to our team to have this checked. Kindly note that it’s taking a slightly longer time. Rest assured, we’ll reach out to you as soon as we receive updates on your case.
Regards,
I am facing the same!! And no way to reach customer care…
The UX of the app is amazing but just these small issues might take thi project down…
Hey @Somnath_Chakraborty! Welcome to Niyo Community!
We kindly request you to reach out to our onboarding chat support through the app or write to us at onb-global@goniyo.com from your registered email id sharing the screenshot and we’ll have this checked.
Regards,
Hi @Deepak The issue still hasn’t resolved for me and I still don’t have an approximate date as to when I will be able to get the card. Please contact your team and close my account. I will look for other alternatives.
Its almost now 1 month & still no resolved
Hi Team,
Facing the same issue with my account too.
Please look into the same.
Thanks.
Hi @Mayur.Karthikeyan @Pranay_Shinde!
Our sincere apologies for the delay in helping you with the onboarding for Niyo Global by SBM. It’s taking a long time for us to fix this. We are constantly following up with our team on this. Unfortunately, we do not have a tentative timeline for a permanent fix and we are sorry about it.
Regards,
Hey @Praneith! Welcome to Niyo Community!
The issue has been highlighted to our team and they are working on it. Kindly note that it’s taking a slightly longer time for a few users. Rest assured, we’ll reach out to you as soon as we receive updates on your case.
Regards,
I too have same issue. More than 5 days it’s showing just processing.
Pls check.
Hey @Cyril_Thomas! Welcome to Niyo Community!
Inconvenience regretted! This has been highlighted to our team and they are working on it. For a few users, it’s taking a slightly longer time and we kindly request you to please wait. Once the issue gets resolved, your account will be created and you’ll be able to access it by logging in to the app.
Regards,
Hey @divesh! We’d like to inform you that your Niyo Global by SBM account has been created successfully and we believe that you were able to access it through the Niyo SBM app. For any help, reach out to our live chat support through the app and we are happy to assist you.
Stay safe!
Regards,
Hey @Mayur.Karthikeyan! We appreciate your patience. We kindly request you to retry and check if you are able to proceed with the account creation.
Regards,
Hey @Deepak …I’m also facing this issue from last 2 weeks…no updates till…everytime support is saying to wait for 48 hours…
Can yu pleas escalate or expedite this account creation ,so will lookout for other company cards.
Hi Support, it’s been 2 weeks since I’m waiting for my account creation…please let me know whether it is possible or not …else I’ll look for other forex cards …
