Processing your wealth account 🤷‍♀️

[Kartiksingh]

This is stuck on “processing your wealth account” for more than 5 days, can you please sort this asap

I’ll also need a physical forex card thats another long waiting for delivery

Can you please accentuate this, cant reach out to your customer care as well

All this delay despite of undergoing video kyc. During account creation doesn’t makes any sense

[Manisha_Radhakrishna (Manisha Radhakrishnan)]

Hi @Kartiksingh, welcome to our community!

Inconvenience regretted! A few of our users are facing this issue while onboarding for Niyo SBM. It has been highlighted to our team and they are working on it. Unfortunately, it’s taking an unusual time and we sincerely apologize for it. We are constantly following up with our team to have this fixed. It would be great if you can allow us some more time. In the meantime, you may use your NiyoX which offers a 0 forex mark-up for international transactions

[Rachana_Konanki]

Same issue here. It’s stuck on " processing your wealth account check back in 5-7 days". If it’s like this i can’t access the physical card. I hope you resolve this issue as early as possible.