Can anyone answer this please?
Wait for some time, It will work. The app is still in beta so it takes time, to sum up, things. Or else you can submit a CKYC number by contacting support.
Sir mera kyc kab hoga niyo call me
Hi @Harshad ,
As we checked internally we highly regret saying this that we wont be able to onboard you at the moment as your CKYC data doesnāt match our requirements.
FYI: A CKYC record is updated only if you hold a Mutual Funds account or a Bank account. The chances are you might already have these,
but the bank or your mutual funds account partner might have not updated your KYC record in the directory.
While I write this we are working on an alternative for the same and shall update youāll soon.
Cheers!
Bansari
I have another Saving account with SBM bank, when I tried to open niyo SBM global account, app showed that ckyc not matched. Please help me to open Niyo SBM global account. Iām going to Georgia in September end for my studies.
Hi All,
Iām a new entrant to the Niyo Community - Iād tried applying for the old Niyo card last October, but for my address was not covered at that point.
While signing up, I faced two hurdles - Iām saying hurdles and not blocks, because the process itself jumped over both by itself. First one was in the KYC process - where everything was done but in the last instance, I got this message that the process is pending and Iāll be updated once itās done. I DID NOT get any updates (possible bug), but when I logged in the next day, it was done and it took me to account creation. Here again, the first two steps got completed in seconds, and I got stuck at the third step - forgot what exactly that was - anyway, again I DID NOT get any mail/ msg updates, but when I logged in the next morning (today - 03 Sep 21) - it said account has been created.
The interface looks cool and easy to understand and use.
I loaded 5k onto the account and ordered the debit card - BUT the pending action notification still says āorder your Signature Card for freeā - so Iām not sure if my service request for the card has been registered.
Iām travelling abroad as a student on 18 Sep, and hope to put the card to good use.
Two questions:
-
Is there a different card for students?Iāve just ordered the Niyo Global by SBM one.
-
The āno forex markup feesā part - does it apply to all transactions across the board - like ATM withdrawals, POS transactions, online international purchases.
Also, please do add an option for NRI deposits for the truly global experience - in case thatās not already there.
Sidharth
Hey @sidharth ! Welcome to Niyo Community. Weāre happy to have you onboard 
. Sorry that you had to experience that hiccup.
Now coming to the questions,
-
As of now, thereās no dedicated card for students. You may go ahead and use the Niyo Global VISA Signature āTap & Payā Debit Card. The card is free for the first year, from the second year, you are charged ā¹499/year (excl. GST).
-
All the international transactions, be it ATM, POS, ECOM and Contactless transactions, ZERO Forex Markup is applied. However, for ATM transactions, youāre charged ā¹100/trn from Niyo, additionally, you may be charged by the acquiring bankās ATM.
If you do have further queries, feel free to reach to our in-app support team 
Cheers,
Ashrith
Hello i have my CKYC done but it shows no ckyc record help me
I have my ckyc registered
Thanks
Yesterday my ckyc updated and still itās showing like this
Please help me with this problem @Bansari
Hi it takes 21 days for your record to get updated.
@Harshad
Cheers!
Hi I am trying to create an account for Niyo X Savings Account. I am stuck at the photo match stage and it is not procecerding further, I have even changed the screen guard of my mobile in assumption that selfie camera is not working properly but I am still facing same issue. Also I tried connecting to your support using my query is not listed under Account Opening Process and it shows ā We are experiencing some difficulty in processing. Could you please try again later?ā
Hey @Abhishek_Jain! Welcome to Niyo Community!
This shouldnāt have happened. Would you mind sharing the screenshot of the app where youāve been stuck while onboarding for NiyoX? That helps us to have a better understanding and we would be able to fix the issue at the earliest.
Regards,
I want to highlight such kind of irritated customer support you have. You dont have any number to call. it takes to you whatspp chat. and your people like imran shaik, they go on sleep. they reply after 40 min.and sometimes even after explaining everything disconnected the chat without reply. yesterday he same person did the same thing, today also.
Hi @Nirlep,
Welcome to the Niyo Community! 
Weāre really sorry to hear about your experience ā thatās definitely not how our support should feel. Thank you for bringing this to our attention. Please allow us some time to get this checked so we can understand what went wrong and assist you better.
Thank you for your valuable time on the call @Nirlep. As discussed, we will get this checked with the concerned team and get back to you with an update. Appreciate your patience in the meantime.
Hi @Nirlep,
Thank you for your time on the call. Weāre really glad to see your account is now set up and your card has been successfully ordered.
We appreciate your patience and cooperation throughout the process. If you need anything else or have any questions along the way, just drop us a message ā weāre always happy to help.
Happy Banking!