I have received money from abroad till when It will credit in my account
I have received this mail from SBM
Dear SHWETA RAM ,
Greeting from SBM Bank India!
We have received an inward remittance transaction for you. To access the attached SWIFT message, please use your CIF ID or PAN No. For eg:A123456789 or123456789 or ADELK3456T as the password to open the document.
You are requested to submit the disposal instructions to your designated branch. You can download the form below, fill it, sign it, and submit it along with the relevant underlying documents e.g. Purchase Order, Proforma Invoice, Invoice or Agreement copy.
when I called SBM bank they asked me to contact NIYO kindly help whats going on when I will receive my money
We’re sorry for the confusion here. We understand how important it is for you to receive your funds on time. Please allow us some time to check this with the concerned team and get back to you with the right update. We truly appreciate your patience, and we’ll make sure this is looked into on priority.
Kindly provide disposal form & related documents. The funds are lying in the Banks Nostro account since last 1 Days. We cannot hold the fund for more than 15 days.
Thanks for your understanding and co-operation.
Kindly note the following points and filled the attached disposal form.
1. Kindly mention remitter name and address in Disposal form Column 1 –
2. Kindly mention currency in disposal form Column 2 : –
3. Kindly mention your account NO in Disposal form column 3-
4. Kindly mention your account NO in Disposal form column 4-
5. Kindly fill Payment Purpose code in disposal form column 5 –
6. Kindly fill your name, date place and signature(either digital or manual) on the 2nd page of disposal form.
7. Please provide mail or any communication between remitter and customer related to this payment (invoice copy, contract letter, email from remitter etc.)
And I have attached the form they asked me to fill
We sincerely regret the inconvenience this situation has caused you. We completely understand your disappointment, especially since you have had to raise the same issue at multiple points, and we appreciate how important it is for you to receive your salary on time.
Please allow us to inform you that the entire process is managed by the bank. Therefore, to ensure a timely resolution, we kindly request that you get in touch with the bank directly. You can contact the bank by emailing customercare@sbmbank.co.in or by calling their customer care number at 1800-209-9335.
Thank you very much for your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.
