Registered mobile number change/update!

Support & Troubleshooting
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Hi @Sajid_Nazer,

Welcome to the Niyo Community! :hugs:

Thanks for reaching out and sharing your concerns with us! We completely understand how challenging it can be to face access issues with your account, especially when it involves your hard-earned funds.

Here’s some great news! :sparkles: We’ve introduced a new feature that makes it easier for you to update your registered mobile number. We’re committed to making this process as smooth as possible, and we’re here to support you through it!

To successfully update your mobile number, please follow these steps specifically for your SBM account:

Bank Level Update:

If you need to change your mobile number at the bank level, you’ll need to submit these documents:

  1. A self-attested copy of your PAN card.
  2. A copy of your driving license.

Please email these documents to global@goniyo.com from your registered email ID. Once we receive them, we will send them to our bank team to get your mobile number updated in their system.

App Level Update:

  1. For Postpaid Users: Please provide a copy of your monthly bill showing the new number registered in your name. :page_facing_up:
  2. For Prepaid Users: A copy of the payment invoice or receipt reflecting your new number is needed. :credit_card:

Once you have the necessary document, send it via email to global@goniyo.com from your registered email ID.

We know these processes can feel a bit cumbersome, but they are important for keeping your account secure. Once the verification is complete, we’ll make sure your mobile number and email are updated without delay.

We also want you to know that your concerns about the ongoing issues in our community forums haven’t gone unnoticed. We’re actively working to improve our support systems to enhance the overall experience for everyone, and we truly appreciate your patience as we make these enhancements. :pray:

Keep us updated on your progress, and feel free to reach out if you have any questions or need assistance. We’re excited to help you regain access to your account! :blush:

Thanks for your understanding, and we look forward to resolving this for you soon! :star2:

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