Recently I was asked to do reKYC for which I tried video process multiple times. It would go waiting but wouldnt get connected. Finally when it did get connected, I was told the KYC was rejected due to Name Mismatch ! (This is the same document I submitted 2 years back when I opened the account).
I called Customer Service (SBM) but there was no help.
But I know the mismatch issue (South Indians generally have this problem due to Initial and Last Name issue). So I visited SBM Chennai branch to submit the required documents.
I waited for 30 min but the associate who attended me after the wait was polite and took the necessary documents and said KYC status will be updated in a couple of days.
To my horror, I get a mail that KYC is still pending completion and when I raised the question to customer service, they are not responding properly. I was not informed of any issues after my bank visit and now I get a mail on KYC incompletion.
Pathetic customer service.