Hello @Adnan_Imad
We see that you’ve already reached out to us via email, and a ticket (2684249) has been raised for your re-KYC concern with the bank team. 
Our team is actively coordinating with the bank, and we kindly ask for your patience while we await further updates. 
Rest assured, we’ll assist you in resolving this issue as soon as we have more information. 
While on boarding for SBM debit niyo card, I am facing issue at video verification. Everytime the agent says there is technical issue while verifying my adhar details, however before that everything was perfect.
I tried 10-15 times on different times and days ,even tried with uninstalling the app, changing the device but the issue exists.
Please someone can help here, how to proceed with this?
Even the customer support don’t have answer for it, they say it’s from SBM bank and when I reached them they say it’s from niyo’s end.
@niyoglobal helpppppp
Hey @Zac3
Welcome to the Niyo Community! 
We’re truly sorry for the trouble you’ve faced with the video KYC process. We completely understand how frustrating this must be, and we genuinely want to help. However, please note that VKYC is managed entirely by the bank, and we have limited control over it.
To improve your chances of completing VKYC, we recommend retrying under proper lighting and ensuring a stable internet connection using this link: SBM Bank
If you continue to face issues, don’t hesitate to reach out—we’re here for you! 
Hey @Raj8
Welcome to the Niyo Community!
We recommend reaching out to SBM Bank’s customer care at 18002099335 or via email at customercare@sbmbank.co.in for assistance with the EKYC issue.
Feel free to CC us at global.escalation@goniyo.com, and we’ll be happy to check with the bank team on your behalf.
Since the KYC process is fully managed by SBM Bank, contacting them directly will help resolve the issue more quickly. Thanks so much for your understanding! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
My us account is frozen and I have sufficient balance in it how to unfreeze it or transfer money?
Hi @Vishal_Varshney,
Welcome to the Niyo Community! 
Thank you for your time over the call. As discussed, we are pleased to inform you that your Niyo SBM account will be unfrozen within 2 working days (excluding holidays, Saturdays, and Sundays) since you have completed your Re KYC today.
You will receive SMS/Email confirmation for your Re KYC update in SBM Bank records.
Once unfrozen, your account will be fully operational for INR fund transfers and card transactions. 
My account is still not working it’s been 5 days since I completed my Re KYC.
Please look into the matter.
Thanks
Hi @Vishal_Varshney,
We apologize for the inconvenience caused. Upon checking, we can see that you completed your Re-KYC on the 24th of January 2025. Please note that it typically takes 2 working days for the bank to process the update. We kindly request your patience during this time, and we’ll ensure that everything is resolved promptly.
Thank you for your understanding!
Thank you for taking the time to speak with us on the call. We’re pleased to hear that your issue has been resolved and you’re now able to complete transactions seamlessly from your Niyo SBM account. If you need any further assistance, feel free to reach out. We’re always here to help!
It’s been 5-6 days since my Re KYC but my account is still Frozen.
Please help me out I’ve got my money stuck in it.
Hey @Vishal_Varshney
We regret the delay and understand your concern. Kindly allow us an oppurtunity to have this checked and connect with you for further assistance. We request your patience till then.
Hi @Vishal_Varshney,
Thank you so much for your time on the call. We’re delighted to hear that your reKYC process has been successfully completed and the issue is now resolved. We truly appreciate your patience and cooperation throughout the process. We’re always here to help and ensure your experience remains seamless!
1 Like
Hi Team,
Kindly provide update
Its been more than a month and account still not open.
Thanks
Hey @hi0076
Apologies for the delay in resolving your concern. We’re still waiting to hear back from the concerned team and will keep you updated with any further developments on your issue. Thank you for your patience and understanding.
Hey @hi0076
Thank you for your patience. We would like to inform you that the resolution is taking longer than expected as our team is actively working on it. Rest assured, we will keep you updated on any further developments at the earliest. In the meantime, we will arrange a callback tomorrow for further assistance.
Thank you for your patience and understanding.
Hey @hi0076
We appreciate your time on the call. As discussed, we’re diligently following up with the concerned team and will keep you informed of any further developments. We request your patience until then.
Thank you for your understanding.
From past 2 weeks i am trying get my KYC done but gets stuck in Address page even after adhar authentication. When enquired, Rekyc is not supported on IOS device and have to use laptop or android to pass through. When used laptop for rekyc, to get hold of an agent it took me more than half hr to connect. Inspite of taking so much photos of pancard in different angel, the agent asks comments the kyc has been rejected as the pancard is not clear and you will have to reapply. Shall I waste my entire performing REKYC?. If so, then its better I stop using niyo
Hi @manoj_kumar20
Welcome to the Niyo Community!
Sorry for the hassle you’ve faced! Please give us a moment to look into this and assist you further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
