Kunal, we sincerely apologize for any hassle you’ve faced with completing the rekyc process. 
We recommend you share the error recording with us via email at global.escalation@goniyo.com 
using your registered email ID, and kindly CC customercare@sbmbank.co.in so we can check it with the bank team. You can also reach out to SBM Bank directly at 1800-1033-817 
for immediate assistance.
Thank you for your understanding! 
Video KYC completed more than 3 times and all the time rejected why
Hey @hi0076
Thank you for your time over the call. As discussed, we would like to inform you that the issue has been escalated to the concerned team and we shall keep you informed of any further developments. We request your patience till then.
Hi,
I have been trying to transfer money from my savings balance to another personal account. I keep getting the error that the beneficiary account is blocked, I have tried doing the same with 2 other accounts, but I keep getting the same error. I have tried to do the transaction with UPI, but I get the same error.
Hi @Vishnu_Pillai
Welcome to the Niyo Community! 
We regret the hassle that you are facing with your Niyo SBM account.
We tried calling you at your registered mobile number but unfortunately, we were unable to establish a successful contact with you. 
Upon review, we see that your SBM account is due for the Re KYC and hence you are unable to do transactions from your SBM account. We request you retry doing your Re KYC from the below-given link and your SBM account will be activated for INR transactions within 2 working days.
Re KYC link: https://vkyc.sbmbank.co.in/SBMVkycHost/rekyccustomerenroll
If you have any other queries, please let us know, we are here to help you! 
1 Like
Yes this is the worst service from this bank.My account has been frozen and i cannot do transactions anymore.Moreover,they are not willing to do KYC outside India.I have my money in my account.I dont have any solution right now.Pathetic!
Hey @Adnan_Imad
Welcome to the Niyo Community!
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and asisst you further.
My account has been frozen.I have my money in the account.What should i do?
You ahould have informed me beforehand.I have other things to do with the money.What on earth are you doing?
Hey @Adnan_Imad
We understand your concern. Since you’re abroad, to proceed with the account reactivation, kindly write an email to global@goniyo.com with the subject line, “Please activate my Niyo SBM account” from your registered email ID, along with the attached Re-KYC Declaration form, supporting document, and your details.
Customer Name:
Customer ID:
Purpose of Travel: Estimate Return Date:
Proof staying abroad
Estimated ReKYC Completion Date:
Documents required (anyone): immigration stamp, tickets (return), university letter/college letter, medical certificate for the treatment, duration of the treatment, or any other relevant document that justifies the stay)
Please note: This is only a temporary solution that allows you to complete KYC while abroad & has a validity of 06 months. However, you need to complete the VKYC when they return to India.
Hi Team,
Kindly check and update me on reported issue as discussed.
Thanks
Need update on reported issue
Hi @hi0076,
Thank you for your patience and for following up. We truly apologize for the delay in providing an update. As previously mentioned, your issue has been escalated to the concerned team, and we are actively working to resolve it. Kindly allow us some more time to get this sorted, and we’ll keep you informed of any progress.
We appreciate your understanding.
My account has been frozen for almost 2 months now. I have provided all the relevant documents, but they complaint resolution is so unresponsive, it looks like they just don’t want to unblock.
Hi @karan_sharma4,
Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience you’ve experienced. To help us resolve this issue, could you please complete your re-KYC for the SBM account? This will ensure that your account becomes active again. Once your Re-KYC is successfully processed, you’ll receive a confirmation email from the bank regarding the activation of your card.
Please note that the Re-KYC process is fully managed by the bank. To avoid any delays, kindly ensure that the photos of your KYC documents are clear and legible.
To complete your Re-KYC, please use the link below:
Complete Re-KYC
If you need any assistance, feel free to reach out! We’re here to help.
I’m an MBBS student studying abroad. Three months ago, my account was frozen, and I was unable to transfer ₹44,000 sent by my father from ICICI to SBM Bank. Despite completing VKYC and providing all necessary documents, the lien remains. I’ve emailed the bank daily and spoken to customer care, but the issue persists. They promised to resolve it within a week, but it’s been two months. Please assist me in resolving this matter." Why i use this account hurt 44k this is my fees money please help me
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience caused. We understand the urgency of this matter, and we’re actively checking with the concerned team regarding the issue with your account. We will keep you updated on the progress and do our best to resolve it as quickly as possible.
Thank you for your patience, and we appreciate your understanding.
Please sir i request you unlein my account
We understand your concern and accordingly have escalated the issue to the bank. We will esnsure to keep you informed of any further developments. We request your patience till then.
Brother is your account active now?Coz i have the same issue.I am also an MBBS student.Do they solve the issue?I have been trying to activate my account from 10 days
