Hi @manoj_kumar20 we completely understand your frustration with the reKYC process for your SBM account. Please note that reKYC is a requirement from SBM Bank, and the entire process—from application to approval—is managed by their team.
To resolve this quickly, we recommend reaching out to SBM Bank at customercare@sbmbank.co.in using your registered email ID with all the details of your concern. Please also CC global.escalation@goniyo.com so we can follow up with them on your behalf. If you prefer, you can also contact their Customer Care at 1800-2099335.
Once you’ve sent the email, share the ticket ID with us here, and we’ll make sure to assist you further. Hope that helps, and we’re here to support you!
I dont understand why it is taking so long.
KYC was already completed in momth of Dec and now it is been more than 2 months now and account still not open
Kindly call on my number and pls explain.
I dont understand why it is taking so long.
KYC was already completed in momth of Dec and now it is been more than 2 months now and account still not open
Kindly call on my number and pls explain…
We sincerely regret the delay in your account activation and understand your frustration. Please allow us some time to check the status. We’ll arrange a callback at the earliest to provide you with further details and assistance.
Your patience means a lot to us, and we’re working to resolve this as quickly as possible.
My recent Niyo Global card application was rejected due to incorrect information. I mistakenly listed my occupation as “Student” (I’ve recently graduated and am preparing for international studies) and my income as 5 lakhs (I’m currently dependent on my father). I need this card for transactions abroad. Please suggest me to correct these errors and resubmit.
We understand your concern regarding your Niyo Global card application. Allow us some time to check this for you, and we’ll get back to you soon with the best possible guidance.
Thanks for your time over the call. As discussed, please retry completing your Re KYC, ensuring a stable network connection and adequate lighting during the video call. Let us know if you need any further assistance.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We appreciate your time on the call! As discussed, we’re happy to inform you that your onboarding issue has been successfully resolved. We request you to kindly resume onboarding at your convenience. Thank you for your patience and cooperation throughout the process.
If you need any assistance, feel free to reach out—we’re always here to help!
I am also facing this issue, and I need to travel to Australia. I have added money to my SBM account but I can not withdraw it or do anything with it. I tried reaching niyo customer support but I am unable to. Need urgent help.
SBM bank customer care is saying everything is done from their end.
We regret the inconvenience you faced with your Re KYC. We are checking your details and will get in touch with you shortly to assist further. Appreciate your patience.
Thanks for your time over the call. As discussed, your Re KYC has been successfully completed, and your account should be unfrozen for INR transactions by today. You will then be able to create FDs under your existing credit card and increase your credit limit. We have also shared your Re KYC acknowledgment number with the relevant team to prioritize the unfreezing process.
Additionally, we appreciate your feedback regarding customer service and acknowledge the same. Your understanding and patience are greatly appreciated.
Thanks for your time over the call! We’re delighted to hear that your issue has been resolved and you’re now able to create an FD under your credit card.
Wishing you a smooth and hassle-free journey ahead! Safe travels, and feel free to reach out if you need any assistance.
I got a message saying my ReKYC is pending. I did a aadhar kyc, which was successful. But the video KYC keeps failing and no one tells me why. I have done it 3 times. I have balance in my account which I needed to use. Please help.
We sincerely apologize for the inconvenience you’re facing with the video KYC. We understand how important this is for you. Please allow us some time, and we’ll get in touch with you to assist further. We truly appreciate your patience!
Before proceeding, please close any previously opened Re-KYC tabs in your browser and then retry. If you face any issues, feel free to reach out—we’re here to help!
Hello, i had done the video KYC 3 times atleast in the last few months. The latest was done yesterday and i still keep getting message that KYC is pending. Any help in this matter would be greatly appreciated
We’re here to help! Could you please share a screenshot of the error message with us? That way, we can get this sorted for you as quickly as possible!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Hi, I am Sumit Hans. I had a Niyo SBM credit card. I am facing couple of issues, which niyo team is not able to sort out:
A fraud on my credit card happened. I immediately blocked my card, redeemed my FDs and raised credit card dispute form. SBM refunded my money in time. But there are 2 issues:
A) SBM is not not able to issue me a new credit card. They are somehow not able to do it.
B) There is a credit (minus balance) balance of available in my credit card, but call center team is saying i have some unpaid dues on my credit card. They are not able to understand that my credit card does not have any outstanding bills.
My KYC is pending. I have tried it many times, while doing KYC, the virtual executive though cleared it and mentioned that it’s successful, I kept on getting mails the KYC is unsuccessful.
We’re here to address your concerns and provide the support you need! Please give us a moment to review the issue and assist you further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Please note that reKYC is a requirement from SBM Bank, and the entire process—from application to approval—is managed by their team. 
Please also CC global.escalation@goniyo.com so we can follow up with them on your behalf. 
If you prefer, you can also contact their Customer Care at 1800-2099335. 
Hope that helps, and we’re here to support you! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
As discussed, we’re happy to inform you that your onboarding issue has been successfully resolved. 
We request you to kindly resume onboarding at your convenience. Thank you for your patience and cooperation throughout the process. 
Safe travels, and feel free to reach out if you need any assistance. 
That way, we can get this sorted for you as quickly as possible! 
