Re-KYC for Niyo SBM: Get help in this thread!

Support & Troubleshooting
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142

Hi @manoj_kumar20 we completely understand your frustration with the reKYC process for your SBM account. :disappointed: Please note that reKYC is a requirement from SBM Bank, and the entire process—from application to approval—is managed by their team. :bank:


To resolve this quickly, we recommend reaching out to SBM Bank at customercare@sbmbank.co.in using your registered email ID with all the details of your concern. :e-mail: Please also CC global.escalation@goniyo.com so we can follow up with them on your behalf. :love_letter: If you prefer, you can also contact their Customer Care at 1800-2099335. :telephone_receiver:


Once you’ve sent the email, share the ticket ID with us here, and we’ll make sure to assist you further. :white_check_mark: Hope that helps, and we’re here to support you! :blush:

143

Hi Team,

I dont understand why it is taking so long.
KYC was already completed in momth of Dec and now it is been more than 2 months now and account still not open
Kindly call on my number and pls explain.

Thanks

144

Hi Team,

I dont understand why it is taking so long.
KYC was already completed in momth of Dec and now it is been more than 2 months now and account still not open
Kindly call on my number and pls explain…

Thanks

145

Hey @hi0076

We sincerely regret the delay in your account activation and understand your frustration. Please allow us some time to check the status. We’ll arrange a callback at the earliest to provide you with further details and assistance.

Your patience means a lot to us, and we’re working to resolve this as quickly as possible. :pray: